Director, Operational Efficiency, Boston, MA

Country: United States of America

USA Job Family Description: Primarily responsible for driving large-scale change, fostering innovation, and ensuring operational excellence to position the company for speed, quality, and competitiveness. A primary objective will be to unify and stimulate cross-collaboration between the different areas of the Product & Platform function as well as the wider business. Leads cultural and organizational change efforts to embed agility, efficiency, and a customer-first mindset.

USA Job Function Description: Works as a strategic partner with business owners, project leaders, product managers, technology, and other stakeholders to lead the improvement of the Products & Platform operating model. Works with partners across the organization to implement tools and processes that will support the strategies, optimize business processes, and enhance employee and customer experiences. Will be responsible for leading the transformation and change initiatives required to both stabilize and transform the product management target operating mode.

Essential Functions/Responsibility Statements:

• Creates, leads, and evolves the Product & Platform operating model across business and technology.
• Develops a roadmap to deliver on the desired target operating model, including processes and functions integral to the support of the product management function, focusing on increasing quality and speed.
• Identifies opportunities to integrate new capabilities and innovations into the company's collaboration, project management, and product management tools.   
• Partners with business owners, Risk and Compliance, Technology, and other key stakeholders to drive development and execution of
• Santander’s ways of working roadmap
• Leverages research and data-driven insights to identify opportunities, propose solutions, create, and maintain roadmaps, and improve performance
• Leads the execution of agile development processes, collaborating with Product Managers, Product Owners, and Technology Leaders to improve day to day execution of program deliverables.
• Generates buy-in and facilitate cross-functional collaboration with a wide range of technical stakeholder.
• Works across departments to enable the teams to reach their goals; includes risk and change management processes.
• Identifies and pursues opportunities to fine-tune and improve program execution.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
BS/BA degree or higher: Technology Field Required
MBA Preferred

Work Experience:
10+ Years Industry experience, preferably across digital, banking, financial services and/or payments Required

Skills and Abilities:

• Must be a strong collaborator, able to build and leverage relationships at all levels of the organization.
• Strong financial and business acumen with a demonstrated ability to evaluate new business models and assess key assumptions.
• Strong technology capabilities - must be able to manage major technology products end-to-end and develop key solutions for scalability.
• Strong controls mindset with a demonstrated ability to place the Bank’s control agenda at the fore front and a track record of developing and executing compensating controls alongside new product development.

• Strong understanding and demonstration of Product Management

• Seasoned strategist and creative leader who is able to drive Digital strategy, creative, delivery, and real-time/ongoing optimization

  Ability to foster a positive and motivating work environment, encouraging feedback and innovation

• Strong analytical, prioritization, interpersonal, problem-solving, and presentation skills.

• Must have excellent professional presentation skills, and the ability to interact and engage all levels of management/leadership

• Strong leadership, initiative, and planning skills

EEO Statement:  At Santander, we value and respect differences in our workforce.  We actively encourage everyone to apply.   

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

$131,250.00 USD$225,000.00 USD