Project Role : Packaged/SaaS App Engineering Lead
Project Role Description : Own the design and evolution of packaged or SaaS solutions, overseeing configuration, integrations, and releases. Set platform standards to ensure stability, performance, and alignment with business and vendor constraints.
Must have skills : ServiceNow
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

1. 5 to 7 years experience in ITSM, CMDB, TNI or HAM and/or ITOM development and support projects
2. Experience in ATF, ITSM, CMDB, Manual Testing, ETL, Integrations Hub, TNI, HAM, ITOM, Workspace, Flow Designer and/or Change Management
3. Experience in working in ServiceNow projects with indepth knowledge and hands-on
4. Good communication skills
5. Good working experience in automation and CI initiatives

Summary:
In the role of Packaged or Software as a Service Application Engineering Lead, a typical day involves managing the design and continuous improvement of packaged or cloud-based software solutions. This includes overseeing the configuration processes, managing system integrations, and coordinating software releases. The role requires setting and maintaining platform standards to ensure the solutions remain stable, perform efficiently, and comply with both business requirements and vendor limitations. Collaboration with various stakeholders to align technical strategies with organizational goals is a key aspect of daily activities, ensuring the delivery of high-quality software products.

Roles & Responsibilities:
- Expected to perform independently and become a subject matter expert.
- Required active participation and contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Lead efforts to optimize platform performance and reliability.
- Collaborate with cross-functional teams to ensure seamless integration of software components.
- Mentor junior team members to support their professional growth and development.
- Monitor and enforce compliance with established platform standards and best practices.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow.
- Strong knowledge of software configuration and release management processes.
- Experience in designing and implementing integrations between various software systems.
- Ability to establish and maintain platform standards that ensure system stability and performance.
- Familiarity with cloud-based software delivery models and vendor management.
- Excellent problem-solving skills with a focus on delivering scalable and maintainable solutions.

Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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