Major Duties and Responsibilities:

Leadership

• Overall management, tracking and reporting of project deliverables in support of new business or product capabilities, ensuring on time and on budget delivery per commitments, adherence to compliance and quality standards, and alignment to the objectives and key results of the business case.

• Effectively leverage subject matter experts, senior leadership, key stakeholders, and other resources as necessary to accomplish business objectives, influence leaders and executives

• Set the direction and tone of the team

• Understand and apply best practices and other optimization approaches to evolve the operating model. Evaluate and implement opportunities to improve speed to market in product and/or new partner implementations. 

• Act as a change agent to drive acceptance of our required frameworks and process methodologies. 

• Leverage lessons learned on in flight or delivered projects to improve our delivery methods across the PMO.

Project Management

• Manage and optimize the processes and tools by which PMO team delivers on business value.  Participate and drive process improvement where needed.

• Owns oversight of the overall delivery plans for enterprise-level, highly complex projects directly assigned, from planning through implementation, launch and support, by working with Product Management, Technology, Business and Operations teams to support the definition and quality release of project delivery. 

• Can manage multiple complex projects simultaneously.

• Adhere to both our project management framework and the software development life cycle policies and procedures ensuring we meet our change management regulatory obligations. 

• Provide project management leadership, guidance, and day-to-day execution support for strategic projects, ensuring technology initiatives are executed on-time, on-budget, on-scope, and with expected quality.  This can include customer facing implementations.

• Resource and financial forecast management.

• Capture and actively manage project risks/issues and the execution of risk mitigation/contingency plans and any necessary escalations.

Attributes:

• Adapt communication style for the audience and topics

• Demonstrate Confidence; be bold

• Strong attention to detail and solid analytical skills

• Ability to stay very organized while managing multiple tasks and activities

• Takes initiative and is a self-starter

• Dealing with ambiguity and problem solving

• Ability to manage conflict/dissenting opinions

 Required Qualifications

• 8+ years in Project/Program Management within a large matrixed organization

• Bachelor’s degree in relevant field or 10+ years of demonstrated project management experience

• Proven track record of delivering on large scale or multiple initiatives. Experience with all aspects of the delivery, including planning, capacity reviews, budget, forecasting features/user stories, design, scope management and delivery execution

• Proven ability to effectively communicate with internal and external stakeholders to identify needs and evaluate alternative solutions and strategies

• Servant leader and strong communicator with strong interpersonal skills

• Ability to communicate at all levels of the organization

• Ability to take complicated subjects and distill them down to salient points to drive decision making

• Strong technical aptitude and experience leading teams in delivering quality software experience working in iterative and agile-like organization

• Experience building complex Project and Program artifacts including Project charters, comprehensive project plans, milestone views, status reports, issues, risk and contingency plans, etc.

• Proven extensive experience within IT SDLC – including but not limited to:

  • Scope management

  • Quality Management

  • Financial / Budget Management

  • Implementation Activities

  • Lifecycle components such as business analysis, design, testing, release management

• Advanced Presentation/Facilitation skills required

• Negotiation and tactful influencing skills at all levels required

• Exemplary Written and Verbal Communications

• Serve as a change agent for the organization

• Waterfall and Agile Experience required

• Proficient in MS Office tools

• Prior experience using PPM tools to drive day-to-day project delivery

Preferred

• Fintech or banking industry knowledge/experience

• PMP Certification