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What We'll Bring:

The App Support Analyst will be responsible to review/manage TransUnion’s application accesses (on-boarding & off-boarding) for the contact centers and vendor associates, manage communications for the application downtime between various leads on the contact centers and fix the application issues.

What You'll Bring:

Would prefer the candidate have the following qualifications:

A College degree and at least 3 years’ experience in a similar role, preferably in the credit or financial services industry.
Proven customer management skills with a strong customer service orientation (desire to help others). 
A proven understanding of the operations function, with previous experience in banking, retail credit or consumer credit reporting industries considered an asset.

The ability to multi-task and handle high volumes of small projects simultaneously.
Highly developed analytical and problem-solving capabilities with the ability to present data and information effectively with excellent attention to detail and a high level of accuracy

Impact You'll Make:

Candidate must be able to provide weekend support & night shifts in following rotational model.

Fri to Tue 5:30 PM to 2:30 AM IST

Mon to Fri: 1:00 AM to 10 PM IST

Candidate must be able to work remotely and be self-motivated with an work under minimal supervision.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Rep II, Business Operations