Career Area:

Supply Chain and Logistics

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:

Maintains agreed-upon inventory levels to provide a flow of raw materials and components from the supply chain to the manufacturing facility.
 

What You Will Do:

• To Supervise the Dealer & Customer Services Order Analysts by providing guidance for personnel development, team development, performance & measurements, technical skill development and is also responsible for all personnel issues

• Lead Global/region specific projects to drive improvements to support Order Management Strategy

• Monitoring and following (and at times placing) parts orders including addressing back orders through interaction with process support teams (expediting, purchasing, warehouse, quality, etc)

• Coordinate with facility managers, marketing organizations, product groups and dealers in order to monitor, support, and facilitate export consolidation orders, overseas dealer order activity and Caterpillar Export Service orders

• Work closely with Legal Services Division and Regulatory Compliance to ensure export orders are shipped in compliance with Government and Company regulations.

• Work with global Order Management peers to ensure international order support is being provided in a timely and accurate fashion.

  • Hold periodic or as-needed meetings/calls with respective network customer services staff and expediting teams to address/clarify issues and questions and to stay current on ordering processes, part status and/or system updates.

  • This may require some flexibility in hours to accommodate dealer discussions.

Order Management Goals, but are not limited to:

• Supervisory support for Dealer and Customer services team members

• Develop personal, technical and professional skills for team members

• Setting, tracking and being accountable for team goals and measurements Identify opportunities on anomaly for dealer orders

• Timely completion of assigned projects

• Initiative and possibly other aspects with respect to engaging help to identify solutions

What You Have:

• Bachelor degree / Diploma (3 years) with equivalent experience

• Minimum seven years of job-related experience in supply chain domain including two years of team lead/supervisory experience

• Demonstrated ability to work independently and to communicate effectively across diverse cultures and background

• Positive attitude with strong interpersonal, team skills and willingness to promote change in a positive fashion

• Experience in leading projects

• Ability to handle dealer concerns and complaints effectively and negotiate best solution among many parties involved

• Should be a team player with strong analytical and problem-solving skills

Additional Information:

• Should be willing to work in AP/EAME/US shifts

• This position requires no more than 5% travel field

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

    

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

August 20, 2024 - September 3, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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