Principal, UX Content Designer – Conversational Experiences 

About the Team   

Join our award-winning design team and help us shape the future of retail. Our Design team builds products to enhance the lives of millions of customers across the globe. Walmart Design is innovating the future of shopping, and each member of our team plays a pivotal role in shaping the way people engage with our products and services. 

The eCommerce design team works to unify retail experiences for customers as they interact with Walmart online, in our apps or visiting our stores. If you are motivated by complex challenges and want to build the future of commerce, a Design role at Walmart could be what you’ve been looking for.    

As a  Principal Content Designer – Conversational Experiences, you’ll set the vision for the best customer and assistant experiences and collaborate closely with cross-functional partners. You will use your knowledge of NLU, NLP, GenAI and Design Thinking process to collaborate with partner teams, facilitate conversations, create concepts, frameworks, training material, run design sprints and build rapid prototypes to leverage the collective creativity.  You’ll employ your great strengths in storytelling to present your vision and design rationale in a compelling, convincing manner to cross-functional partners and the leadership team. While working with partners to determine a shared plan forward that balances business and technology considerations, you’ll craft experiences that are intuitive to use and accessible for all.   

You’ll sweep us off our feet if you have...  

• Experience working with NLU, IVR or GenAI models. 

• You have a strong point of view and are an effective champion for design and inclusive experiences.  

• A demonstrable track record working cross-functionally with shipping successful products in a fast-paced environment. You thrive in an ever-changing environment.  

• A strategic mindset and a systems thinking approach to taking the complex and make it simple.   

• Ability to produce great work in short timeframes, multi-task across different projects and platforms and adapt to the ever-changing priorities of the business.   

• Experience facilitating workshops and aligning stakeholders through your cross-functional teams.   

• Comfort with ambiguity and ability to motivate teams and partners.   

• Find joy in leading by doing. You inspire, coach, and contribute to our team culture.   

You’ll make an impact by:  

• Designing at the highest level of craft for a broad population of Walmart customers.   

• Leading a program of work and collaborating seamlessly with cross-functional partners through delivery.  

• Creating the conversational strategy and setting the design direction for the program that delivers on the user needs and business goals.   

• Actively soliciting feedback from peers and cross-functional stakeholders though the product design lifecycle.  

• Engaging the design research team at the right points during the design process to ensure the right insights inform the work . 

• Rapid prototyping and experimenting in a fast-paced environment.  

• Multitasking across different projects and adapting to changing priorities.   

• Creating scalable experiences in partnership with our Design Systems team.  

• Communicating effectively with kindness and empathy.   

• Collaborating seamlessly with cross-functional partners.   

• Staying up to date with the latest trends, in and out of retail. 

Preferred qualifications:  

• Degree in Communications, Digital Design, or similar 

• 7+ years of experience in conversation design, UX content or copywriting. 

• Have a fantastic portfolio of elegant design solutions.   

• Excellent written and verbal communication.