Posted:
7/24/2024, 9:09:59 AM
Location(s):
California, United States ⋅ San Francisco, California, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Operations & Logistics ⋅ Sales & Account Management
Pay:
$151/hr or $314,080 total comp
As the Manager of Customer Success Strategy & Operations reporting to the VP of Customer Success, you will be responsible for leading the strategy and operations of the Customer Success organization. You will drive the retention/expansion/growth of our customers by developing and implementing strategic Customer Success initiatives, optimizing operational processes, and ensuring the execution of Customer Success programs. This is a high-impact, cross-functional role, requiring a strategic thinker with a strong operational background and a deep understanding of enterprise software and the Customer Success function. In this role, you will be required to ideate new Customer Success strategies and lead execution plans to go-live. Projects will vary from highly strategic in nature to operational, including, Customer Journey optimization, Digital Customer Success planning and execution, territory management, customer segmentation, and business reviews. As a leader in the Customer Success organization, you will partner directly with Customer Success and GTM leadership teams as a trusted advisor.
What you will be doing:
Who you are:
Additional Job details
The base salary range for this position is 120k - 140k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.
If you do not feel that you satisfy all the listed requirements, we encourage you to still apply.
Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface – no coding required.
Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such as forecasting capabilities, an AI copilot and a notebook interface for users who prefer a code-first environment.
Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures.The Series D funding, raised at a valuation 60% higher than the company’s Series C round three years ago, promises to further accelerate Sigma’s growth.
Come join us!
Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.
Note: We have an in-office work environment in both our SF & NYC office.
Website: https://www.sigmacomputing.com/
Headquarter Location: San Francisco, California, United States
Employee Count: 251-500
Year Founded: 2014
IPO Status: Private
Last Funding Type: Series C
Industries: Analytics ⋅ Business Intelligence ⋅ Cloud Data Services ⋅ Computer ⋅ Information Services ⋅ Information Technology ⋅ Software