Posted:
10/10/2024, 10:46:07 AM
Location(s):
Victoria, Australia ⋅ New South Wales, Australia ⋅ Melbourne, Victoria, Australia ⋅ Sydney, New South Wales, Australia ⋅ Queensland, Australia
Experience Level(s):
Senior
Field(s):
Consulting ⋅ Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
Hybrid
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
The Workday Success Plans Advisory Services Team at Workday plays a crucial role in ensuring customers maximize the value they get from their Workday products. We focus on our customers’ post go-live journey, assuring long-term success. We deliver a variety of programs and services ranging from feature assessments to full feature deployments to support their growing and changing business needs within Workday.About the Role
We are seeking people who love to help customers overcome HR technology challenges and who feel rewarded by driving high levels of customer satisfaction. The ideal candidate helps people to understand tough concepts, facilitating collaboration on effective solutions. Our focus is on helping customers to get the most value from their Workday investment through the delivery of a variety of innovative services.
Our team members:
Confidently and consistently provide excellent customer service
Engage customers to quickly understand business requirements
Share their broad experience with industry practices
Adapt and succeed independently in challenging situations
Develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions
Support multiple customers concurrently on short duration projects
Enjoy the reward of helping customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features. Team members say the variety of services and unexpected challenges keeps the job exciting and fresh.
Find that the highly collaborative nature of this team helps them to be productive and to demonstrate their strengths every day
Partner with an Engagement Manager to deliver services that include:
Feature Adoption Workshops (Facilitate customer Workday feature roadmap discussions)
Functional Review (Tenant Review with Advisory Consulting Services)
Health Check (Tenant Review with Cross Functional Advisory Consulting Services)
Expert Assist (Expert guidance for ad hoc customer requests)
Additional Services that our consultants deliver include:
Webinars (Present on key features and configurations)
Collaboration Crews (Facilitate group customer sharing discussions)
About You
5 + years of Human Capital Management software and consulting experience on medium or large enterprise HRIS projects, or applicable practitioner deployment experience
5 + years of experience with the following product areas: HCM, Talent, Performance and Learning
3+ years of Workday Consulting experience or experience as a Workday SME
Other Qualifications
Demonstrates a solid grasp of HR related systems and processes. Able to gain a detailed understanding of Workday concepts and new feature releases in Core HCM, areas of expertise and cross application features.
Certified or ability to certify in Workday HCM Products and to effectively deploy the solutions
Experience with influencing, interacting and collaborating with senior leaders, internally and externally
Capable of leading and influencing design meetings toward an effective and collaborative outcome
Ability to deliver and get results while managing to a project plan
Excellent verbal and written communication skills.
Experience with global implementations is preferred.
The ability to work on multiple engagements simultaneously.
Bachelor’s degree or related experience required
Ability to travel up to 25%.
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
Website: https://workday.com/
Headquarter Location: Pleasanton, California, United States
Employee Count: 10001+
Year Founded: 2005
IPO Status: Public
Last Funding Type: Series F
Industries: Enterprise Software ⋅ Human Resources ⋅ SaaS ⋅ Software