Site Support Systems Coordinator

Posted:
9/4/2024, 1:00:21 AM

Location(s):
Tennessee, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Operations & Logistics

Workplace Type:
Remote

It’s More Than a Career, It’s a Mission.


Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day.

Our Mission


People who live with cancer – those who work to prevent it, fight it, and survive it – are at the heart of every decision we make. Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting-edge research, SCRI is redefining cancer care around the world.

Summary of Key Responsibilities:

The Site Support Systems Coordinator is a customer service specialist that serves as the first point of contact for the Business during functionality use of research operational systems and facilitates system problem resolution with IT. The position is responsible for supporting the Business in the use of operational systems within the organization for clinical trial managements. Site Support Systems Coordinators are responsible for understanding the system functionality relating to specific user personas and translating that to support services. This position will be responsible for oversight of the Research Operations master contact process and will collaborate with IT services on the SCRI system access request process. The coordinator may also work with other team members in the department - defining process and product/functionality launch plans, organize team logistics, track deployment of user training, and oversee the development and management of super user teams.

Duties and Responsibilities:
Duties include but are not limited to:
Operations:

  • Acquire a rich knowledge of the structure and high-level functions of the systems used in research operational support. 

  • Develop Super User proficiency in clinical operations functionality of systems used from the perspectives of all Sarah Cannon supported lines of business. 

  • Own the master contact and SCRI system access request process in support of Research Operations teams, both centrally and site level.

  • Aid Clinical Business Analysts with business requirement gathering and workflow mapping, providing project management support for system-related needs. 

  • Participates in user acceptance testing for systems utilized by clinical operations and/or support groups, as needed.

  • Assist with the design and delivery of role-based training on the use of the Shared Investigator Platform (SIP) and/or associated operational systems, as needed. 

  • Provide coaching, technical support and input to system needs of users. 

  • Facilitates communication with key IT members for clinical system access problem resolution. 

  • Liaise with external partners during development/implementation efforts across the operational organization as needed. 

  • Ensures clinical systems are being used consistently to accomplish project deliverables, operational objectives, and organization goals. 

  • Provide support for business process analytics and reporting. 

  • Other duties as assigned. 

Continuous Quality Improvement:

  • Assesses organizational research processes supported by the Research Operations IT environment, identifies opportunities for ongoing process improvements and enhancements to system capabilities.

  • Track and report development progress to Leadership, identify delays and roadmap impact.

Mandatory:

  • Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement”. 

  • During your employment with Sarah Cannon, you will be routinely assigned training requirements. You are expected to complete any training assignments by the due date.

Minimum Qualifications:

  • Associate's degree or equivalent work experience required

  • 1+ year of experience with functional knowledge of clinical trials, including systems used and regulatory processes

  • Interest in and proclivity for operationalizing IT solutions

  • Sophisticated problem-solving skills

  • Highly organized, detail-oriented

  • Flexible and adaptable, comfortable with change management

  • Experienced in small team dynamics

  • Expert in Microsoft Office Word, Excel, PowerPoint, Power BI, and Vizio

  • Effective communicator and active listener

  • Self-starter with ability to work independently, while also being an effective team player

  • Proactive

  • Customer service oriented

  • Commitment to individual and team success

  • High Emotional Intelligence

About Sarah Cannon Research Institute


Sarah Cannon Research Institute (SCRI) is one of the world’s leading oncology research organizations conducting community-based clinical trials. Focused on advancing therapies for patients over the last three decades, SCRI is a leader in drug development. In 2022, SCRI formed a joint venture with former US Oncology Research to expand clinical trial access across the country. It has conducted more than 750 first-in-human clinical trials since its inception and contributed to pivotal research that has led to the majority of new cancer therapies approved by the FDA today. SCRI’s research network brings together more than 1,300 physicians who are actively enrolling patients into clinical trials at more than 250 locations in 24 states across the U.S. Please click here to learn more about our research offerings.

We care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse colleague population and ensure they are the healthiest versions of themselves. For more information regarding benefits through our parent company, McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.