The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The SMB Strategy Manager is a key contributor to PayPal Mexico's overall SMB strategy. Reporting directly to the Mexico SMB Strategy Leader, this role is responsible for supporting the development and execution of the SMB strategy, ensuring alignment across all functional areas within the SMB segment. The SMB Strategy Manager will collaborate closely with the SMB Sales, Channel Partner, and Mid-Market Sales leaders to drive growth, profitability, and customer satisfaction.

Job Description:

Job Description: SMB Strategy Manager, PayPal Mexico

Overview

The SMB Strategy Manager is a key contributor to PayPal Mexico's overall SMB strategy. Reporting directly to the Mexico SMB Strategy Leader, this role is responsible for supporting the development and execution of the SMB strategy, ensuring alignment across all functional areas within the SMB segment. The SMB Strategy Manager will collaborate closely with the SMB Sales, Channel Partner, and Mid-Market Sales leaders to drive growth, profitability, and customer satisfaction.

Responsibilities

• Strategy Development and Execution:
  • Contribute to the development and refinement of PayPal Mexico’s SMB strategy, ensuring alignment with PayPal’s overall business objectives.
  • Conduct market research and competitive analysis to identify growth opportunities and potential threats.
  • Develop and implement strategic initiatives to drive SMB customer acquisition, retention, and expansion.
  • Monitor industry trends and best practices to identify opportunities for innovation.
• Performance Management and Analysis:
  • Collaborate with the SMB Sales, Channel Partner, and Mid-Market Sales leaders to establish key performance indicators (KPIs) and track performance against targets.
  • Analyze performance data to identify trends, opportunities, and areas for improvement.
  • Prepare regular reports and presentations on SMB performance for the SMB Strategy Leader and senior management.
• Cross-Functional Collaboration:
  • Foster strong partnerships with cross-functional teams, including marketing, product, operations, and customer support, to ensure alignment and execution of the SMB strategy.
  • Coordinate the development and implementation of joint initiatives across different functions.
• Project Management:
  • Manage and oversee strategic projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards.
  • Coordinate resources and stakeholders to achieve project objectives.

Qualifications

• Bachelor’s degree in Business Administration, Economics, or related field.
• Minimum of 5 years of experience in strategy, business development, or consulting roles.
• Strong analytical skills and proficiency in data analysis tools.
• Excellent project management and organizational skills.
• Strong communication and presentation skills.
• Ability to work effectively in a fast-paced, dynamic environment.

Key Competencies

• Strategic thinking and problem-solving
• Cross-functional collaboration
• Data-driven decision making
• Project management
• Communication and interpersonal skills

The SMB Strategy Manager will play a critical role in driving the success of PayPal Mexico's SMB business. This individual will be expected to demonstrate strong leadership, initiative, and a passion for achieving results.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.