About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Senior Operations Manager do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, we need your full concentration because it’s time to imagine what it’s like to be a Senior Operations Manager.

Responsibilities:

• As a Senior Operations Manager, you will manage the day-to-day operations of the business, including performance, billing, and PNL. 

• You will have weekly syncs with Operations Managers and Team Leads, as well as one on one coaching and development with TMs as needed.

• You will meet with clients as needed to continue business growth.

• You will be responsible for interviewing Operations Managers and Team Leads. You will also promote department culture.

• We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.

• You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (examples of KPIs: CSAT, AHT, Resolution rate, Shrinkage).

• Shrinkage % less than 10%

• Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system.

• Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties.

• Ensure compliance with current legal requirements applicable to the OSHMS.

• Adopt effective provisions for the management of hazards and risks of workers and/or contractors, equipment and facilities.

• Collaborate in the development of activities for the prevention of work accidents and occupational diseases, as well as health promotion, in conjunction with the HSEQ area.

• Guarantee and allow the participation of workers and their representatives before the Joint Committee or Health and Safety at Work Oversight and also that the latter function and have the time and other necessary resources.

• Inform workers and/or contractors, the representatives before the COPASST, the development of all stages of the SG-OSH and also evaluate the recommendations emanating from them.

• Ensure the training of workers in the aspects of occupational health and safety, within the working day.

• Inform the COPASST and Coexistence Committee of any new development that may affect the correct performance of the OSH Management System.

• Ensure compliance with established OSHMS programs and plans.

• Review the OSHMS at least once a year.

• Maintain communication with the personnel in order to know their needs in terms of Occupational Safety and Health.

• Ensure that the appropriate personal protective equipment is used and maintained in good condition for each task.

• Allow the participation of their collaborators in the activities programmed by the COPASST, COEXISTENCE COMMITTEE, and/or the organization in OSH aspects.

• Set an example in complying with all the Safety Standards and procedures of the SG.

• Properly use and take care of personal protection elements, personal protection equipment, and protection systems provided by COPASST, the

• equipment and protection systems provided and implemented by the company if applicable to the position.

• Ensure the good order and cleanliness of their area.

• Immediately report acts, unsafe conditions, adverse health conditions, emergencies, environmental impacts or possible environmental impacts, accidents and near misses, safety risks, process failures, nonconforming products, and others that may affect safety and health.

• To take integral care of their health and to perform work activities safely.

• Attend and actively participate in training, induction, prevention, and risk control activities defined by the company, the COPASST, and the Coexistence Committee.

• Participate and contribute to the fulfillment of the OSH objectives.

• Communicate all suggestions and consult all concerns related to occupational health and safety.

• Before starting any activity, identify and analyze risk situations and report to the OSH manager if necessary.

• Make rational use of paper, water, energy, and natural resources.

• Elect or be elected as a member of the Copasst or Coexistence Committee.

• Participate in the identification of hazards, evaluation, and risk assessment.

• Know and apply the actions described in the emergency plan.

Requirements:

• Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in a customer experience environment.

• BA/BS degree preferred.

• Excellent communication skills, both verbal and written.

• Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.

• Maintain an open line of communication between staff and upper management.

• Experience managing supervisors, as well as Advanced Coaching Structure

• Performance Management Advanced Team Leads, Teammate & OM skills Development Structure

• Develop individual and team goals and implement plans to carry out objectives (financial, growth, new business) 

• Guide the Operations Managers in meeting all team & individual goals.

• This person must be able to build productive business relationships with clients and must have strong organizational, analytical, and managerial skills. We need someone who possesses a professional, courteous, and resilient attitude.

Job Expectations:

• This application will be used for positions that are located on-site at one of our offices in Colombia.

• We ask that Senior Operations Managers have an open and flexible schedule - the hours of operations depend on the client's needs

Competencies:

• Strategic Leadership

• Operational Excellence

• Talent Development

• Change Management

• Performance Analytics

• Client Engagement

• Cross-functional Collaboration

• Crisis Management

• Innovation

About TaskUs

TaskUs (Nasdaq: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ridesharing, HiTech, FinTech, and HealthTech. 

As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.

TaskUs is an equal opportunity employer

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.