Work Location:

United States of America

Hours:

40

Pay Details:

$110,760 - $178,880 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Sales & Customer Distribution Support

Job Description:

The Senior Manager, Fraud Business Strategy will manage a large team that oversees one or more fraud supported business lines while generating multifaceted insights, understanding and strategic direction. The manager is accountable for development and delivery/execution of that strategy. This could include the implementation of policies/processes, the delivery of projects in partnership with supported business lines, and the creation of forecasts/reporting.  Primarily interfacing with executive and/or functional stakeholders and business leadership

You must be work authorized in the United States without the need for employer sponsorship

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Sets operational team direction to ensure alignment on goals
• Accountable for developing, understanding, and implementing Fraud Management strategic goals within given area of oversight
• Reviews fraud attacks/ emerging threats to understand & address coverage gaps within strategies, policies, procedures, and prioritizations to deliver on fraud loss plans and optimize return on investment
• Leads and provides insight into quarterly & annual fraud loss, and operational capacity forecasting exercises
• Socializes procedure/ project changes and is accountable to adhere to Change Management protocols
• Identifies & addresses key reporting needs required to manage fraud losses, providing design input to enterprise reporting needs
• Where applicable, this role is responsible for monitoring/ reporting
• Coordinates with internal partners to refresh reports when data or requirements change
• Drives project development, intent & ongoing partner projects inclusive of varying project disciplines; provide risk identification and support the development of business cases including expense, fraud loss benefits, and cost/loss estimates
• Reviews and provides approvals for business level requirements/change by leveraging fraud expertise to ensure they meet strategic goals
• Ensures Fraud policy/ process alignment & implementation for both fraud and supported business lines
• Provides senior and executive leadership with insights into loss/operational performance updates
• Reviews and evaluates potential technology investments for both fraud management and fraud supported business lines to meet current fraud/ business strategic goals
• Provides TD perspective at various industry forums
• May own vendor management relationships on behalf of the Fraud business and is responsible for managing the success of those relationships
• When working on formal projects, expectation is that their responsibilities will be to the highest tier and risk classified projects
• Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas
• Develops annual roadmaps and/ or long-term plans for own area and influences plans both within Fraud Management and in Partner business lines
• Responsible for management of the overall team providing both leadership and guidance, Set's targets and objectives for the team and delivers results
• Grows team expertise to align with business/ enterprise demand and direction; assess team skills and capabilities and continually looks for ways to provide and enhance the value delivered
• Leads a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans
• Leads the process of setting performance objectives for the team; track, monitor and effectively address and/ or reward performance in a timely manner
• Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
• Supports an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establishes and fosters a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
• Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams

Education & Experience:

• Bachelor's degree in a related discipline or;
• 7+ years or internships/coop work experience in a related capacity
• Master's degree in a related discipline preferred
• Experience in fraud management – preferred
• Proficient with Microsoft Office applications; Advanced Excel preferred
• Strong communication skills and a proven ability to develop effective relationships with external and internal business partners are required
• Skilled in managing budgets, P&L and resource allocation
• Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
• Ability to handle confidential information with discretion
• Ability to exercise sound judgement in making decisions
• Previous People Management experience is an asset

Preferred Qualifications:

• Strong Lending background in areas such as residential mortgage, auto and small business/ commercial lending originations & servicing
• Financial Institution experience
• Fraud background

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.