At WHOOP, we're on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.
WHOOP is seeking a Team Manager for our new Overnights team with a passion for leadership, to support our Membership Services Representatives (MSRs). Our Membership Services team is a group of professionals who love supporting communities and geek out on identifying underlying issues for our members.
This leadership role will focus on supporting our teams in Ireland & the U.S. who handle support problems related to the App, hardware challenges with the WHOOP strap, analytical questions about the user’s data, and membership and billing-related questions. We are looking for a highly motivated individual who already has a passion for creating an amazing member experience and wants to help drive others to do the same. You must have a strong aptitude for coaching and driving a team to success.
Reporting to the Operations Manager, you will provide leadership and supervision within the Operations team, ensuring your team meets and exceeds service delivery targets with first class support to customers.
This Team Manager role is a Hybrid role meaning that 1 day per week you can work remotely and the remainder of your working week will be based in our Limerick office in Ireland.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.