What you will do 

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. 

• Contact customer representative and ascertain equipment/systems problems. 

• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications. 

• These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps. 

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment. 

• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals. 

• Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction. 

• Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature. 

• Participate in a scheduled On-call rotation. 

• Perform other duties as assigned. 

What we look for  

• 5 years of documented experience in Fire Sprinkler/Suppression industry 

• Experience in reading and interpreting blueprints, submittals, and operational/product manuals  

• High School Diploma or equivalent required 

• Must be willing to travel. 

• Ability to follow verbal and written instructions Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.  

• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc. 

• Ability to work flexible hours including weekends to meet customer requirements  

• Able to participate in an on-call rotation schedule Overnight travel will be required 

• Demonstrate a high level of customer service Maintain truck inventory to ensure timely response to customer needs  

• Ability to adhere to, implement, and always follow safety guidelines and procedures. 

• Strong organizational skills, positive attitude, and an ability to learn quickly 

• Possess a valid driver’s license and driving record that meets company requirements  

• Able to pass a pre-employment background and drug test  

• Must possess and retain current State Fire Protection License or Journeyman License valid 

Preferred  

• NICET Level II