Location(s)

Birmingham, Alabama

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. 

Position Summary:

Kemper is seeking a Total Loss Claims Adjuster to join our Total Loss Team in Birmingham. In this position you will investigate and resolve first and third party auto physical damage claims by attempting immediate contact to confirm/review coverage. Investigate damages and maintain control of loss and of use expenses. The Total Loss Claims Adjuster will be responsible for preparation of necessary correspondence to settle total loss claims with insureds, claimants, and their legal representatives and will issue indemnity and expense payments with key initiative on accuracy of settlements. This includes reviewing all options, conditioning and prior to confirming we have accurate actual cash value.  

Position Responsibilities:

• Reviews loss notices to determine the exposure and assures that those exposures have been properly established via the loss system. Exposures are to be recognized and entered within company guidelines for Best Practices.
• Ensures that contacts are made with insureds and claimants on the same day, or within 24 hours, that loss assignment is received.
• Communications and Customer Service: Exhibit effective verbal and written communication; deliver clear, timely messages that are easily understood.
• Develop and implement negotiation strategies when communicating settlement related information to insureds, claimants, attorneys, body shop personnel, lien holders, tow companies and other parties.
• Handles all claims within the guidelines of the States’ Fair Claims Practices Acts and other Regulations.
• Will act as specialist in knowledge of Total Loss, Salvage and Title laws of the various states to facilitate legal transfer of title and claim resolution.

Position Qualifications:

• High School Diploma or GED required.
• Knowledge of legal and auto repair/construction terminology helpful.
• Total loss claims handling experience, including making coverage decisions, customer contact, and rental managements experience is required.
• Interpersonal skills must be adequate to effectively coordinate a prompt, fair, and equitable resolution of all assigned claims.
• The ability to work in a fast paced, high-volume environment.
• Bilingual in Spanish, preferred but not required.
• This is a hybrid position reporting to the Birmingham Claims Office

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. 

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email.  Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates.  If you receive such a message, delete it.