Posted:
8/12/2024, 5:00:00 PM
Location(s):
Honolulu, Hawaii, United States ⋅ Hawaii, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
Workplace Type:
On-site
This role is onsite. Ideal candidate will need to reside in Hawaii.
Customer advocate role supporting our members and providers, facilitating care and service. This is a service position providing assistance to Magellan's members, providers, and clients regarding various aspects of our programs, policies, and procedures. Responsibilities include handling incoming/outgoing calls related to healthcare related benefits. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations are to provide outstanding service to internal and external customers and strive to resolve callers’ needs on the first call. Performance expectations are to meet and/or exceed customers’ expectations and our quality standards.Other Job Requirements
Responsibilities
1- 2 or more years of customer service experience.General Job Information
Title
Customer Experience Associate- HMSA (Must reside in Hawaii)Grade
17Work Experience - Required
Customer ServiceWork Experience - Preferred
Call Center, HealthcareEducation - Required
GED, High SchoolEducation - Preferred
Associate, Bachelor'sLicense and Certifications - Required
License and Certifications - Preferred
Salary Range
Salary Minimum:
$31,175Salary Maximum:
$46,765This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.
This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Website: https://magellanhealth.com/
Headquarter Location: Avon, Connecticut, United States
Employee Count: 10001+
Year Founded: 1969
IPO Status: Public
Last Funding Type: Private Equity
Industries: Biotechnology ⋅ Health Care ⋅ Hospital