This job functions as an intermediary between the Medical Team and the patient. In this capacity, the role is designed to provide first line support to electronic and telephonic queries. This requires the employee to proactively manage patient care for those non-office visits. As the primary conduit for the transmission of information between patient and Medical Staff, the incumbent will need to use their discretion to convey pertinent information to the Medical Team to correctly prescribe a treatment plan. The goal of this position is to gather, assimilate and convey the correct information to the Medical Team to provide a timely treatment plan.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required – Completion of an accredited Medical Assistant Program

Work Experience

Required – 1 year experience as a Medical Assistant

Certifications

Required – Medical Assistant Certification

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information
• Ability to understand patient panels and core medical terminology
• Effective verbal and written communication skills and the ability to present information clearly and professionally
• Familiarity with electronic medical record (EMR) systems and handling patient records

Job Duties

• Serves as a communication conduit between the patient and medical staff. This encompasses answering first line medical queries issued by phone or email.
• Gathers pertinent patient information for medical staff, routing and/or escalating calls based on patient information.
• Schedules and review patient care charts to coordinate future healthcare visits.
• Interprets patient data to route and/or escalate to the appropriate medical staff.
• Ensures that patient charts and medical records are timely and accurate to help provision care.
• Leverages medical knowledge and established procedures to evaluate patients and complete applicable scoring.
• Updates and maintains all registry reports while leverage this data to draft a patient care plan.
• Maintains and verify panel data, ensuring its accuracy and applicable to the patient care plan.
• Implement treatment programs as created by Medical Staff to address Patients with chronic conditions.
• Monitors the patient’s adherence to care plan through reassessments
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required. 

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.   (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

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Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Maryland, New York, Washington, and Washington D.C.

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