Job Description Summary

As a key part of Service Innovation and our effort to modernize digital service tools and technology, this individual will partner in the end-to-end strategy, design, and delivery of field-facing digital tools that improve the daily experience and productivity of our Field Engineers.
You will work across current platforms including Oracle Field Service, FX2, Siebel, and Service Cloud while guiding the organization toward a future built on the ServiceMax roadmap. Your success is measured by real and tangible improvements such as faster and cleaner debriefs, smarter scheduling including Multi Day, stronger adoption across global markets, and impactful digital dashboards for Field Engineers and Field Leadership.
Your mission is to design and deliver a materially better FELT EXPERIENCE for Field Engineers through digital enhancements that remove friction, simplify core workflows, and free time for high-value work.

This job is remote.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. 

Job Description

Job Responsibilities:

• Partner with our DT/IT and service technology team to bring forward the Voice of the field in all our deployed digital tools.

• Product Ownership & Strategy: Define product vision, value hypotheses, and prioritized backlog across OFS/FX2/Siebel/Service Cloud aligned to the transition toward ServiceMax.

• Design for FELT Improvement: Lead genba discovery with FEs/FOCs; translate pain points into UX flows that eliminate steps/time—not just add features.

• Delivery & Integration: Partner with DT/IS&I to ship secure, scalable releases; manage dependencies, data flows, and access/profile changes across platforms.

• Change Management & Adoption: Build targeted enablement for ASLs/TSEs/FEs; measure adoption by region and intervene where fatigue is highest.

• Data, Security & Compliance: Ensure data integrity and safe workflows during platform evolution; coordinate with Cyber/Identity and vendor interlocks when applicable.

• KPI Stewardship: Instrument dashboards (Jobs‑Per‑Day, debrief delay, PM scheduling adherence, utilization, release quality); run monthly business reviews and post‑release learnings.

• Stakeholder Leadership: Facilitate decisions across field leadership, operations, DT architects, dispatch/FOC teams, and HRBP/finance where needed.

Qualifications :

• Internal GE HealthCare employee with 5–10 years in IT/DT (product, platform, or integration) and direct exposure to field service operations.

• Demonstrable expertise with Oracle Field Service (OFS), FX2, Siebel, and Service Cloud; working knowledge of the ServiceMax roadmap.

• Proven record delivering end‑to‑end field workflows (scheduling/dispatch/work order/debrief) that reduce administrative time and increase adoption.

• Strong stakeholder leadership across ASLs, TSEs, FEs, DT architects, dispatch/FOC teams; able to make trade‑offs and drive outcomes.

• Data‑driven decision making; competency with instrumentation and KPI tracking (e.g., Jobs‑Per‑Day, debrief delay, PM scheduling adherence, utilization).

• Excellent communication skills—able to translate technical constraints into field‑friendly solutions and crisp narratives for leadership.

• Hands‑on experience in developing workflows and dashboards designed to help the Field Experience.

• Experience with guided troubleshooting or resolution pathways and the controls required for IP/security.

• Background in Lean/Genba methods and familiarity with SoT KPI frameworks.

• Experience operating in matrixed, multi‑P&L environments; comfort with access/profile changes (Service Cloud/ServiceMax).

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. 

• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

   

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

 

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

 

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We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.