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Capital Markets Technology Program and Change Manager – Job Description

We are currently seeking a dynamic and experienced Technology Program and Change Manager to join our team. This role sits within the JLL Capital Markets technology group, which is responsible for the platforms and products used by Capital Markets brokers, valuers, and their teams. In this role you will lead complex technology programs and establish comprehensive change management frameworks, working with product, engineering, business, and support teams globally to deliver new product capabilities for JLL's Capital Markets Group. The ideal candidate will have experience driving multiple initiatives in parallel, delivering at pace and creating impact for the business.

What this job involves

As a Technology Program and Change Manager at Capital Markets JLL Technologies you will be directly responsible for:

Program Management

• Leading program initiation, planning, execution and governance across technology product, engineering, business, and support teams

• Understanding global business product capabilities and strategic roadmaps

• Engaging stakeholders across functions and regions to define and execute integrated programs

• Managing program financial and vendor management plus key performance metrics

• Managing risks and issues including mitigation plans with proper escalation to executives and other senior stakeholders

• Leading complex global programs and special initiatives with multiple stakeholders and workstreams

• Managing program governance structure including relevant forums, Working Groups, status reports, and other governance elements

Change Management

• Establishing and maintaining a tech change management operating model, including relevant forums, working groups, and status reporting

• Initiating, planning and coordinating change management efforts across Product, Business, Innovation, Tech Advisory and Support teams

• Ensuring required engagement with, and input from, the Marketing & Communications teams on tech communications

• Engaging and influencing stakeholders across functions and regions to promote and win support for change management programs

Qualifications & Skills

• Bachelor's degree in a related field.

• Minimum 10 years of relevant technology experience, preferably in commercial real estate and/or financial markets

• History of delivering successful programs, project and change management initiatives and achieving desired outcomes

• Track record of planning and organizing change initiatives

• Experience at complex global organizations with product culture and operating model

• Strong stakeholder attention with ability to align multiple business and technology partners including vendors

• Experience managing matrix teams responsible for delivery of complex projects

• Ability to engage and influence stakeholders at all levels of the organization, including senior leadership, to drive change and adoption

• Ability to analyze complex issues, identify potential risks and challenges, and develop solutions and mitigation strategies

• Excellent interpersonal, communication and presentation skills

• Strong planning, execution, and organizational abilities

• Dynamic and able to work at pace, while managing ambiguity and rapid change

• Ability to work on multiple initiatives simultaneously

What you can expect from us

We succeed together—across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.

Location:

Remote –New Delhi, DL

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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