The Director, Fraud Strategy is an experienced leader in fraud prevention and detection efforts. As a member of the Strategy, Governance and Controls team, this role is responsible for the fraud strategy for the bank through the analysis of fraud trends, the development of mitigation strategies and deployment of creative solutions to effectively manage fraud losses and while supporting business growth. The successful candidate will partner with our Fraud Operations team to execute the strategy. 

Position Responsibilities:

• Develop and Implement Fraud Strategies: Design and execute comprehensive fraud prevention, detection, and mitigation strategies across all areas of the organization. Create and maintain the strategy and roadmap.

• Analyze and Monitor Fraud Risks: Continuously assess and monitor fraud risks, implementing proactive measures to address vulnerabilities.

• Support  Fraud Investigations: Assist 1A/2A partners in root cause analysis to identify and control gaps.

• Collaborate with Stakeholders: Work closely with internal and external stakeholders, including legal, compliance, and law enforcement agencies, to coordinate fraud prevention efforts.

•  Train and Educate Staff: Provide training and education to staff on fraud awareness, prevention techniques, and reporting procedures.

• Report to Senior Management: Prepare and present detailed reports on fraud incidents, trends, and mitigation efforts to senior management and the board of directors.

• Stay Current on Fraud Trends: Keep abreast of industry best practices and emerging trends in fraud risk management.

Required Qualifications:

• Bachelor's degree in finance, accounting, business administration, or a related field.

• A Master’s degree or professional certifications (e.g., CFE, CPA) are highly desirable.

• A minimum of 5 years of experience in fraud risk management, including a proven track record of developing and implementing successful fraud prevention strategies.

• Strong Preference for Retail Banking Experience across both lending and deposit products.

• Deep knowledge of fraud detection methodologies, investigative techniques, and relevant regulatory requirements. Sound knowledge of fraud risk methodologies, risk assessment, risk monitoring, control design and control effectiveness assessments

• Strong analytical and problem-solving skills, with the ability to interpret complex data and identify trends.

• Excellent verbal and written communication skills, with the ability to effectively present findings and recommendations to senior management.

• High ethical standards and a commitment to maintaining the highest level of integrity and confidentiality.

• Demonstrated ability to think strategically, envision long-term outcomes, and develop comprehensive plans to achieve organizational goals.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Toronto, OntarioHybrid

Salary range is expected to be between

$103,050.00 CAD - $185,490.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.