Supervisor, Account Payable Invoice Operations

Posted:
9/26/2025, 12:08:08 AM

Location(s):
Greensboro, North Carolina, United States ⋅ North Carolina, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Operations & Logistics

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

About the Role

We are seeking a highly skilled and motivated Accounts Payable Invoice Operations Supervisor to join our Accounting Operations Shared Services team. In this role, you will report to the Accounts Payable Invoice Operations Manager and be responsible for reviewing invoice and claim processing within Accounts Payable for various entities across the Arch organization. In addition, a key aspect of your role involves serving as a valuable resource during ERP system implementations and enhancements, providing testing, training and support to ensure a smooth transition. The ideal candidate will possess a strong background in accounts payable, specifically in invoice processing and supplier relationships.

Job Responsibilities

  • Supervise the onshore Accounts Payable Invoice Operations team providing leadership, guidance, and training as needed.
  • Review supplier invoices and payment requests in Workday ERP to ensure all details are correct and that proper documentation is included.
  • Ensure supplier invoices and payment requests are processed within agreed SLA for all Arch entities.
  • Ensure root cause analysis of errors and non-compliant supplier invoices are performed and corrective actions have been implemented.
  • Ensure aged supplier invoices are resolved and processed in a timely manner.
  • Collaborate with other departments to ensure proper coding and approval of supplier invoices and payment requests.
  • Support gathering of key metrics within Invoice Operations.
  • Identify opportunities for process improvements and efficiency enhancements.
  • Respond on other escalations and assignments as directed by senior leadership.

Skills and Qualifications

  • Associate’s degree in accounting or finance, or equivalent education and experience.
  • 2-5 years’ experience in Accounts Payable, preferably 1-2 years in supervision.
  • Experience with global shared service functions and system implementations is highly beneficial. 
  • Proficiency in ERP systems, preferably Workday.
  • Intermediate Excel proficiency.
  • Strong skills in data analysis, presentation, problem-solving, and research.
  • Demonstrates commitment to maintaining quality standards with a proactive and ownership-driven approach to tasks.

Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

10200 Arch Capital Services LLC