The Head of Supply Chain Solutions and Fulfillment is responsible for driving operational excellence across ResMed’s global logistics, distribution, and trade networks. This role ensures that customer orders are executed flawlessly, cost-effectively, and in alignment with strategic business objectives. The Head of Supply Chain Solutions and Fulfillment will work across regions (Americas, EMEA, and APAC) to deliver consistent performance, improve customer experience, and create value through optimized fulfilment practices. 

Reporting directly to the Global Vice President of Distribution Operations, this role provides governance, oversight, and leadership for critical fulfilment initiatives, while partnering with commercial, operations, and corporate stakeholders to achieve measurable business outcomes. 

Key Responsibilities 

Strategic Leadership & Alignment 

• Negotiate with key business partners globally to gain alignment on fulfilment vision, priorities, and project selection. 

• Lead cross-functional collaboration across logistics, distribution, and trade to ensure delivery of strategic initiatives. 

• Align fulfilment strategies with overall business objectives, building strong partnerships with commercial, corporate, and operations teams. 

• Balance global strategy with regional execution to ensure consistent and scalable fulfilment outcomes. 

Order Fulfilment Excellence 

• Oversee the global order fulfilment process to ensure accuracy, timeliness, and efficiency. 

• Drive initiatives that improve service levels and customer satisfaction across all channels and regions. 

• Solve complex fulfilment issues by identifying and addressing root causes to improve accuracy, productivity, and quality. 

• Champion process standardization, compliance, and scalability across the global fulfilment network. 

Business Performance & Governance 

• Develop, track, and report performance metrics (OKRs, KPIs) that drive fulfilment excellence and business value. 

• Support short- and long-term operational strategies including customer experience, operational excellence, cost savings, and talent development. 

• Collaborate with Finance and Operations to ensure fulfilment performance is tied to measurable ROI and P&L impact. 

• Lead executive-level reporting, translating data and insights into clear business narratives. 

People Leadership & Development 

• Provide vision and direction for fulfilment teams globally while fostering bottom-up input and continuous improvement. 

• Build and lead a diverse and inclusive team, with an emphasis on developing future leaders and exporting talent across the organization. 

• Inspire teams to stay focused and motivated during periods of organizational complexity and change. 

Position Challenges 

• Navigating a complex and evolving fulfilment landscape across culturally diverse global teams. 

• Delivering measurable improvements in customer value while balancing cost, quality, and speed. 

• Managing the trade-offs between short-term operational needs and long-term sustainable growth. 

• Leading through ambiguity while providing clarity and discipline to global fulfilment processes. 

Skills & Competencies 

• Leadership: Inspires teams to achieve excellence, empowers others, and builds trust through performance. 

• Communication: Strong written, verbal, and presentation skills with the ability to influence at all levels. 

• Results Orientation: Highly motivated to deliver on commitments with accountability for outcomes. 

• Problem Solving: Analytical and detail-oriented with the ability to manage ambiguity and find solutions. 

• Collaboration: Effective at working across boundaries and building partnerships globally. 

• Innovation: Promotes process improvements and adapts quickly to changing requirements. 

• Business Acumen: Strong understanding of supply chain, logistics, and trade, with the ability to connect operations to P&L impact. 

Qualifications & Experience 

Required: 

• Bachelor’s degree in Business, Supply Chain, or related field, or 10+ years’ relevant management experience. 

• 6–10 years’ experience in supply chain, logistics, distribution, or order fulfilment, preferably within the medical device or healthcare sector. 

• Minimum of 5 years of direct leadership experience in a global or matrixed organization. 

• Demonstrated experience in building governance, process discipline, and fulfilment performance metrics. 

• Strong financial acumen with proven ability to connect operational outcomes to business results. 

• Experience managing global order fulfilment operations, including trade compliance and customer delivery. 

• Ability to travel globally up to 30%. 

Preferred: 

• MBA or advanced degree in Business, Supply Chain, or related field. 

• Experience with large-scale process design and transformation programs. 

• Client-facing or commercial partnership experience.