Summary
 

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Description
 

Position Purpose:

Provide customer service support for Human Resources inquiries and queries involving the HCM system. Provide second tier escalation of inquiries and support system upgrades and system enhancements.

Logistics:

This is a fully onsite, full time (40 hours a week Monday-Friday) position located at 51 Clemson Road, Columbia, SC 29229.

What You'll Do:

• Provide as second tier support for HR Systems (Workday, Learning Management System, SharePoint, etc.), account administration and security administration system requests. Process system tasks and requests from various areas accurately and in accordance with department SLAs to meet department and audit requirements. Manage and maintain worker documents, announcements, and other system content requests. Perform job and administration functions related to hires and onboarding.

• Serve as the HR Systems primary analyst for assigned areas. Identify and analyze business needs, conducts regular meetings gathering and defining scope and objectives, tracking feature releases, and providing guidance to functional areas. Manage and track all weekly service updates. Responsible for supporting system functional deliverables using project management techniques, to include but not limited to developing project plans, monitoring milestones, and coordinating project process up to successful deliverables. May also aid in the testing execution phase of projects to include collection of project artifacts. Escalate system issues to senior level team members.

• Support team members ensuring department documentation is updated and current. Responsible for self-development on appropriate system content in library and apply in work. Responsible for reviewing repeated system issues and making recommendations for updates, system enhancements, education or training or other documentation.

To Qualify for This Position, You’ll Need:

Required Education:

• Bachelor's.

Degree Equivalency:

• Associates degree plus an extra 2 years' related work experience for a total of 5 years required experience.

OR

• 7 years required work experience (please see required work experience below).

Required Work Experience:

• 3 years system support experience and customer service experience.

Required Skills and Abilities:

• Strong customer focus, command skills, comfortable implementing change, and dealing with ambiguity.

• Technical aptitude. Demonstrated ability to manage multiple projects to timely/effective completion.

• Strong organizational, customer service, communications, and analytical skills.

• Proven experience with technical requirements analysis, data and/or business process modeling/mapping, and methodology development.

• Strong attention to detail.

Required Software and Tools:

• Advanced knowledge of Microsoft Office.

• Knowledge of programming languages.

• Strong understanding of LMS, ATS and HCM systems.

Preferred Skills:

• Experience administering or analyzing HCM and/or LMS Systems.

What We can Do for You:

We offer our employees great benefits and rewards.  You will be eligible to participate in the benefits the first of the month following 28 days of employment.  

• Subsidized health plans, dental and vision coverage

• 401K retirement savings plan with company match

• Life Insurance

• Paid Time Off (PTO)

• On-site cafeterias and fitness centers in major locations

• Wellness program and healthy lifestyle premium discount

• Tuition assistance

• Service recognition

• Employee Assistance

• Discounts to movies, theaters, zoos, theme parks and more

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure your meet the qualifications.  This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. If the qualifications required proof of semester hours, please attach your transcript to your application.

Management will be conducting interviews with the most qualified candidates, with prioritization give to those candidates who demonstrate the preferred qualifications.

 

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Here's more information. 

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.