Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Incident Management
Good to have skills : Infrastructure Service Management, Service Integration and Management (SIAM)
Minimum 3 year(s) of experience is required
Educational Qualification : Graduate or above

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and resolving any technical glitches that may arise. Your expertise in incident management will be essential in maintaining the stability and reliability of the systems. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to troubleshoot and resolve application issues. - Monitor and analyze system performance to identify areas for improvement. - Investigate and diagnose incidents, ensuring timely resolution and minimal impact on business operations. - Document and maintain incident records, including root cause analysis and preventive measures. - Provide technical support and guidance to end-users, ensuring their issues are resolved effectively. - Stay updated with the latest industry trends and technologies related to incident management. - Assist in the development and implementation of incident management processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Incident Management. - Good To Have Skills: Experience with Service Integration and Management (SIAM), Infrastructure Service Management. - Strong understanding of ITIL incident management principles and best practices. - Knowledge of incident management tools and ticketing systems. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal skills to collaborate with stakeholders. - Ability to prioritize and manage multiple incidents simultaneously. - Experience in conducting incident post-mortems and implementing preventive measures. Additional Information: - The candidate should have a minimum of 3 years of experience in Incident Management. - This position is based in Noida. - A Graduate or above degree is required.

Graduate or above

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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