Role Title: Deskside Support Engineer

Location: London

Salary: Competitive salary and package dependent on experience

Career Level:  Analyst

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for business performance and inclusion and diversity.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

Accenture is looking for an experienced Deskside Support Engineer to join our expanding team and work on one of our customer sites based in London (onsite).

To be considered for this role you should have at least 4+ years’ experience in a similar role
 

As a Service Desk Engineer, you will:

• Act as an onsite point of contact for our user base.

• Taking ownership of customer issues ensuring the tickets are resolved within a timely manner.

• Troubleshooting Hardware issues including, Laptops, Desktops, Monitors, Docking stations, Mobile Phones and Printers.

• Manage escalations from the Help desk remote team.

• Capturing all interactions and ticket resolutions within our ticketing system Service Now to aid trending and service improvements.

• Contribute to the Knowledge-base when new work instruction or fixes are identified. in our ticketing tool to be customer specific or generic.

We are looking for experience in the following skills:

• Knowledge of Insurance market Applications such as Global XB, OpenTwins, Whitespace, Lexis Nexis.

• Active Directory, Azure AD, Intune, Autopilot, Microsoft365, Exchange, Exchange Online, and SharePoint.

• Experience supporting Windows 10/11, Azure Virtual Desktop and Microsoft365 Products (Outlook, OneDrive, Words etc)

• Experience building devices using Intune and conducting user Onboarding/Offboarding.

• Experience with AV and Teams Meeting Room Support.

• Mimecast administration knowledge.

• Microsoft or any other IT Certifications.

Set yourself apart:

• Working knowledge of Service Now, Adobe products and DocuSign

• Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS) is an important asset.

• PowerShell

• Working knowledge of IT Security best practices.

• Experience with Joiner, Mover and Leaver (JML) Process

• Working for an organisation within the Insurance Sector.

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package.

Closing Date for Applications 31/01/2025

Accenture reserves the right to close the role before this date should a suitable applicant be found.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com 

Equal Employment Opportunity Statement     

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.                                                          

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.