Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

What You Will Do

The assigned professional will be responsible of providing operational and administrative support to Fleet Managers in maintaining and managing Service Agreements between Caterpillar Marine and Customers. This includes but no limited to:

• Overhaul planning and execution with Customer(s) and Service Dealers

• Maintenance planning and execution with Customer(s) and Service Dealers

• Service Letter tracking and execution with Customer(s) and Service Dealers

• Support of Customer parts, service and projects

Skills You Will Have

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Industry & Product Knowledge: Knowledge of the organization's industry group, component product groups, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Business Development: Knowledge of business development tools, techniques, and approaches; ability to explore and develop potential areas of business growth for the organization.

• Value Selling: Knowledge of the principles and practices for selling products, technology, and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

What Will Put You Ahead

• Demonstrated sound technical proficiency and knowledge of marine engines and be able to understand, evaluate and support maintenance and overhauls.

•  A minimum of 3 + years operations or maintenance experience with Caterpillar Marine and/or MaK brand equipment or a bachelor’s degree or equivalent in a technical discipline.

•  Ability to communicate effectively with technical and non-technical internal and external customers and poses strong interpersonal skills.

• Must be able to work effectively under pressure and follow direction with a strong sense of urgency.

• He/she must understand and comply to the HSSE requirements, best practices and provide overviews to the Fleet Manager, Customer and Dealer personnel who will be visiting customer vessels

What We Offer:

From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.

You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.

Posting Dates:

August 23, 2024 - September 1, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community.