Posted:
5/15/2026, 5:42:00 AM
Location(s):
Ontario, Canada ⋅ Milton, Ontario, Canada
Experience Level(s):
Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
On-site
Job Type:
ContractDepartment:
Salary:
$61,782.00 - $77,228.00Close Date (closes at 12:00 am on date noted below):
June 1, 2026Hours per Week:
35Openings:
1Actively support direct program delivery
Work scheduled in-program shifts (e.g. registered programs, drop-in programs, weight room and special events, etc.) based on the needs of the Active Living portfolio to ensure high quality and consistent program delivery
Assist with emergency shift coverage as required, based on incumbent qualifications
Respond to and mediate in-person customer questions, comments and concerns, escalating to Coordinator, Recreation when necessary
May be required to obtain additional certifications to effectively provide direct program delivery, based on program needs
Support, coach, mentor, train, and evaluate part-time program staff members
Conduct program and weight room visits, primarily during instructional program delivery and peak member usage
Conduct program and staff evaluations as required
Provide coaching and feedback to part-time program staff and volunteers during their shifts, including in-program coaching and mentorship
Assist with the design, implementation, and delivery of staff training sessions to ensure policies and procedures are communicated, quality standards are maintained, and staff are prepared for emergency response
Provide administrative support for the program team
Under the guidance of the Coordinator, Recreation, input and maintain recreation programs using recreation software (Xplor Recreation), including registered and drop-in programs
Support the onboarding of part-time program staff and volunteers, including assistance with interviews, facilitation of skill screenings, and completion of onboarding processes (e.g. references checks, certification verifications, etc.)
Support the payroll process for part-time staff by reviewing and validating shift changes, ensuring timely submissions of hours worked by staff, etc.
Assist in the development, maintenance and distribution of schedules, lesson schematics and instructor class assignments, and supply inventories
Assists with analyzing statistical information and preparation of reports to summarize findings related to program delivery results
Minimum Qualifications
Post-secondary diploma in Recreation & Leisure, or a related field
Minimum two (2) years working in a municipal recreation environment directly in programs within the specified portfolio
Minimum one (1) year experience overseeing staff and volunteers, and working with the public
Current Standard First Aid and CPR C certification
High Five Principles of Healthy Child Development certification
Current personal training or fitness instructor certification in a recognized organization
May be required to obtain additional certifications to effectively provide direct program delivery, based on program needs
Excellent public relations, communication, problem-solving and interpersonal skills
Strong leadership and organizational skills
Experience with coaching and development of part-time staff, and ability to provide feedback for the purposes of coaching
Proficiency in the Microsoft Office Suite of products including Outlook, Word, PowerPoint and Excel
Knowledge of the Occupational Health and Safety Act and the Employment Standards Act
Mature judgment, diplomacy, and discretion in handling of confidential material
Ability to work well independently as well as in a team environment
The successful candidate is required to travel between sites. Access to transportation to travel between work locations in a timely manner is required.
In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to submit a Criminal Records Check with Vulnerable Sector Screening upon employment.
Preferred Qualifications
Post-secondary degree in Recreation & Leisure, or a related field
Minimum two (2) years progressive supervisory experience in a municipal or recreation setting
HIGH FIVE Principles of Healthy Aging
Proficiency in registration software (Xplor Recreation preferred)
Strong program planning skills
Note to Applicants
This posting is for an existing job vacancy.
The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practice
We thank all who apply, however only those selected to move forward in the process will be contacted.
Accommodations
Should you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.
How to Apply
Interested applicants are invited to apply online at www.milton.ca under the Employment Opportunities section. Please ensure your application is submitted by 11:59 pm on May 31, 2026.
If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.
In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.
Website: https://milton.ca/
Headquarter Location: Milton, Ontario, Canada
Employee Count: 251-500
Year Founded: 1857
IPO Status: Private
Industries: Business Development ⋅ Government ⋅ Parks ⋅ Recreation