Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Essential Job Functions:

• Drive customer success at enterprise customers
• Cultivate trusted advisor status with executive customer stakeholders
• Become an expert in ServiceNow value methodology and engage in regular (at least quarterly) value reviews with customers
• Understand customer strategic goals and contribute to customer roadmap development
• Execute winning co-delivery models
• Develop relationships with customers, squad, and ServiceNow partners to deliver exceptional customer success.
• Develop implementation strategies and readiness processes to accelerate time to value.
• Experience with creating and refining operating model governance
• Maintain account-level relationships to support clear value propositions within the account
• Participate in account delivery governance
• Advocate/champion ServiceNow's best practices
• Contribute expertise on how advisory, expert services and Co-Delivery can be optimized.
• Deliver high customer CSAT metrics for assigned accounts.

Basic Qualifications:

• ServiceNow Certifications: Certified System Administrator Certification (CSA)
• Experience as a ServiceNow platform owner or responsibility for ServiceNow program/workstream
• 12+ years of progressive experience as part of a professional services organization or equivalent education/experience
• Knowledge and experience with multiple ServiceNow product suites are greatly preferred
• Management consulting role at a top-tier consulting company
• Depth in digital transformation design, implementation, and management
• Experience building executive relationships with CIO, CFO, CHRO, and business line leaders
• Experience identifying goals and solving challenges
• Experience serving as part of a client account leadership team
• Experience expanding offerings with clients
• Experience integrating with other account functions in developing account strategies and Customer Outcome plans
• Experience developing account partnering (co-delivery) relationships with large consultancies and technology implantation firms, Big 4, GSI's
• 5+ years of large program experience (multi-tracked, OCM)
• Understanding of issues and goals driving digital transformation across the industry

Other Qualifications:

• Must be a U.S. citizen based in the United States
• Ability to gain government clearance.
• Experience working with the US Public Sector / Government

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $125,600 - $233,200.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

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Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.