Senior Customer Success Specialist (Polish Market) 
Fueling exceptional service for Europe's logistics leaders 
 

Remote from Poland | International scope | Full-time 
 

At Q8, we believe customer success isn’t just a function – it’s a mindset. As a Senior Customer Success Specialist, you will represent our IDS (International Diesel Service) brand, a key player within the Q8 Group. IDS keeps international transport moving thanks to our European network of truck stations. You’ll be the trusted voice for our Polish clients: major logistics players who rely on our service to stay on track. 
 

From your home office in Poland, you will connect daily with internal teams and cross-border customers. You solve, streamline and support, with a constant focus on quality and customer satisfaction. You don’t just respond to questions – you anticipate needs and guide solutions. 
 

Your biggest challenge 

You balance customer needs, commercial ambitions, and operational procedures in a high-speed, international environment. You take ownership, spot opportunities, and make change happen. In this role, you're not just part of the process – you improve it. 
 

Your role in action: 

• Be the go-to contact for our Polish customers: solve problems, answer questions and follow up with professionalism and care. 

• Enhance service quality: gather feedback, flag inefficiencies, and help customers understand how we work. 

• Secure financial flow: support payment follow-up, solve invoice issues, and clarify tax topics in collaboration with our credit team. 

• Stay sharp and structured: manage competing priorities in a fast-paced, detail-driven setting. 

• Contribute to bigger projects: such as new tools and systems, where your operational input helps us get it right the first time. 
   

Your impact? Polish clients experience world-class support – and your ideas shape how we serve the future. 
 

This is you 

• Fluent in Polish and English (spoken and written) 

• 5+ years in a customer-focused role within a large international organization 

• Proven experience with stakeholder communication and continuous improvement 

• Structured, accurate, and always a step ahead 

• Cool-headed under pressure, with a practical mindset 

• Comfortable working independently and remotely 

• Naturally proactive, curious, and service-oriented 

What you get from us 

• A competitive salary with health insurance, performance bonus, and benefits 

• At least 20 holidays a year to recharge and relax 

• 100% remote working from Poland – your home is your base 

• Occasional travel to Antwerp for onboarding, team events, and training 

• Ongoing personal and professional growth through training and coaching 

Ready to bring your drive to Q8? 

Click ‘Apply’ and send us your details. If we see a match, you’ll hear from us within days. Get to know our team, our mission, and maybe even your new favorite workplace. 
 

Apply now. Let’s keep Europe moving – together.