Q8 is a dynamic international company in full transformation to a sustainable Mobility player. In addition to our traditional business of filling stations and lubricants, we are very much focused on electric and other future-oriented mobility solutions. For our GCB branch (Global Cards Business), we are looking for a highly motivated and enthusiastic colleague:

Customer Care Specialist Poland

• Are you looking for a customer service challenge with responsibility?
• You love constant communicating with internal and external parties?  
• You always keep a positive and solutions oriented mindset?
• You are a strong team player and able to self-educate?
• You thrive in a multicultural environment with a high degree of dynamism?

5 times check?

Then you are the colleague we are looking for! Read on and check whether the job content and our expectations match yours. Are you interested, but do you still have questions? Then don't hesitate to contact us, we will be happy to answer your questions.

What is your role?

A telephone and a computer: you can do magic with it! As a naturally born communicator and organiser, you ensure the service to internal and external customers of the Global Cards Business (GCB) by answering inquiries, problem resolution, sales and credit support.

Whether complaints, requests or questions: you make sure they are all logged, answered and resolved in a timely and professional manner. Proficient in the local language and culture, you may also be called upon for translations and related issues.

During the process you research ways on how we can improve our services and act upon regular feedback to the customer. As it is essential to adhere to all processes and procedures, you educate and inform customers, prospects and internal clients accordingly.

Last but not least, in order to minimize credit risk, you proactively support sales and customers in case of outstanding payments, the follow-up of invoicing issues, local tax issues etc, in close collaboration with the administrative team.

What do you need to fulfil this role successfully?

• You have a certificate of secondary education and some professional experience within a customer service team  
• Obviously you are very proficient in both commercial communication and administrative procedures and follow-up
• You are an excellent, multi-tasking organiser
• It is crucial that you are inquisitive of mind and able to proactively look for solutions and improvements
• You are an outspoken team player and able to perform under a certain amount of pressure
• You possess the ability to work in and appreciate a multicultural environment
• You are at all times dedicated to servicing the customer in a professional, appropriate and empathic manner
• We're looking for a candidate with native-level proficiency in both Polish and English. Additionally, fluency in any other European languages is essential and highly valued

What do we offer?

Q8 offers you a challenging and dynamic environment with lots of development opportunities. We strive for a good work-life balance for everyone. We work hard, but we value and encourage time for relaxation and complete detachment.

You can expect a competitive salary including bonus structure, a complete package of company resources and tools you need, insurance, and the necessary attention to your personal growth and development.

Interested?
Are you intrigued by the description above and eager to join our team? Click the 'Apply' button now and send us your personal information.

We always respond promptly. If your story and profile inspire us, we will invite you for an initial interview. If we remain inspired, you will also meet a few other colleagues within Q8.

About Q8

Q8 is one of the world’s top energy conglomerates, with close to 5.000 service stations in Europe, of which over 700 in the Benelux region, operating under the brands Q8, Q8 Electrics, Q8 easy and Tango. Our Benelux headquarters are located in Antwerp and The Hague, with subsidiary offices in Antwerp (BE), Bertrange (LU) and Rotterdam (NL), employing over 1.000 colleagues in the offices and another 1.000 in the Q8 service stations. The IDS branch (International Diesel Services) supplies fuel for long haul transport, with over 600 fully automated stations in Europe.

Q8 is in full transformation towards becoming a sustainable Mobility player, offering a broad range of innovative and sustainable products and mobility services beyond fuel. Think of Q8 & Tango electric, HVO100-sustainable diesel and CNG. Or smart mobility apps for car sharing, parking, pay-per-use insurance and roadside assistance. In addition, Q8 explores new partnerships with leading players to offer an unsurpassed shop experience. These are but a few of our innovative recipes to reach our ultimate goal: being the best possible partner on the go and making every customer journey sustainable.

As an employer, we encourage a culture of leadership and respect within a diverse workforce, where accountability, collaboration and experimentation are very important. Therefore, we offer continuous learning and self-improvement within a digital future proof work environment. Q8 focuses on building a community that challenges itself professionally and inquisitively in relation to colleagues, customers and partners.