A Claims Adjuster is responsible for assessing, investigating, and processing insurance claims. The job purpose typically involves determining the validity of claims, evaluating the extent of damages, and negotiating settlements. This role acts as a customer advocate by setting expectations and guiding each client/customer through the claims process, in addition to communicating their value to us.

What will be my duties and responsibilities in this job?

• Claim Investigation:  Conducting thorough investigations into the circumstances of a claim to establish facts and determine coverage liability.

• Damage Assessment: Evaluating the extent of damages or losses and determining the appropriate compensation based on policy coverage.

• Settlement Authorization: Making decisions on settlement amounts approving/denying claims up to authority limit and obtaining necessary approvals for settlement disbursement.

• Policy Interpretation: Interpreting insurance policies to determine coverage, exclusions, and limitations.

• Negotiation: Engaging in negotiations with policyholders, claimants, and other relevant parties to reach a fair and equitable settlement.

• Documentation and Reporting: Maintaining detailed and accurate records of the claims process, including documentation of findings, communications and all steps taken and outcome in the system.

• Adherence to Guidelines: Follows established guidelines, procedures, and compliance and quality standards to ensure consistent and fair claims handling.

• Customer Interaction: Providing clear and timely communication to policyholders and claimants, addressing concerns, and guiding them through the claims process.

• Legal and Regulatory Compliance: Ensuring that claims handling complies with legal requirements, industry regulations, and company policies.

What are the requirements needed for this position?

• High school diploma or equivalent

• At least one-year professional work experience in a customer focused environment.

• Active P&C Adjusters license or ability to obtain one within 30-days of hire in all states where licensing is required.

• Strong analytical, listening, problem solving, critical thinking and negotiating skills.

• Ability to adapt quickly in a fast-paced environment.

• Resiliency when dealing with dynamic workloads and bringing grit and determination to get things done.

• Ability to prioritize multiple tasks and spend time on what adds the most value.

What other skills/experience would be helpful to have?

• Associate/bachelor’s degree or equivalent work experience.

• Xactimate knowledge and proficiency.

• Familiarity with insurance terminology, claims processing and regulatory requirements.

Pay Range:

$18.23 - $29.17

Pay Range:

$18.23 - $33.05

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.