At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

Accountable for program delivery for of digital initiatives to service over 1mil+ members and multiple projects with budgets >$1m.
Provide best practice and delivery governance over the project delivered by BAU (business as usual) and new projects provided by vendors, nearshore and internal resources. Manages project stake holders across the business and group office.

Roles and Responsibilities:

• Manages/Leads project resources (tech leads, architects, developers, business analysts) and deliverables for delivery across major, minor and BAU initiatives

• Maintains and improves the customer platform, focusing on scalability and stability that meets the immediate business targets of 1.5+ million customers
• Provides a contact, relationship and escalation point for multi-million USD contracts with vendors for service delivery.
• Provide a contact and escalation point for operational delivery matters
• Define, implement and maintain Project Delivery processes, procedures, and documentation for the improvement of the customer platforms operations
• Oversees and facilitates the transformation of business requests into technological changes
• Implementation of continuous service improvement initiatives that relates to improved customer experience
• Manages the creation of Business Cases and Statements of Work

Minimum Job Requirements:

• Deep understanding of all vendor, contract and service management
• Experience in managing large-scale enterprise
• Strong project and people management skills. Must be able to function as a project leader as well as an individual contributor.
• Experience in working internationally spanning geographies in Asia.
• Fluency in English, Cantonese, and Mandarin
• Compelling evidence of successful programme delivery, with hands-on experience in the Asian life insurance sector preferred.
• Ability to communicate simply and effectively with different levels of the organisation and with external vendors.
• Ability to influence and directly manage people and teams across multiple geographical locations to deliver the desired outcome for a complex multi-country system

Others:

• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.