WHO WE ARE:
Zinnia is simplifying how people buy, sell, and administer insurance products. Combining intuitive enterprise technology solutions and data insights, the Policygenius marketplace, and market-leading products including smartoffice, annuitynet, lifespeed, winflex, TPP, vitalsales Suite, and Exchange Consulting, Zinnia is redesigning the insurance experience for shoppers, advisors, and insurers alike — and enabling more people to protect their financial futures along the way. Zinnia has over $173.7 billion in assets under administration across 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO YOU ARE:
The Cash Application Analyst will manage the application of payments from North America clients. The role includes identifying and applying cash from multiple bank accounts, communicating with internal client to minimize unapplied cash, process adjustment & customer refunds, processing payment files and maintaining activities in the sub-ledger. The role includes communicating with the customers for collections and follow-up for Overdue Outstanding and for adjustments if any. Challenge the status quo and arrive at process strengthening projects/recommendations, support to analyze and build audit and metrics report, conduct root cause analysis and recommend controls, perform UAT testing ensuring smooth transition of various projects run at Organization level in connecting with Cash Applications process. The successful candidate will become part of a team of cash application and will interact with internal customers from the accounting and finance teams. He will interact with the customers for all matters related to collections, overdue recovery and any other matter related to accounts receivable

 WHAT YOU’LL DO: 
•    Ensure application of payments received in multiple bank accounts are applied accurately & timely to the appropriate customer account receivable. 
•    Communicating with the customers for collections and follow-up for overdue outstanding and for adjustments if any. 
•    Followed up on unidentified payments and unapplied cash. 
•    Process AR adjustments and customer refunds as scheduled by the Limits of Authority (LOA). 
•    Process payment files as per the transaction due date schedule; communicate with client billing teams. 
•    Manage Month End activities in line with check list. 
•    Prepare reports to check the health of the process, thereby taking corrective actions to clear variances. 
•    Perform UAT testing for transition projects and system upgrades. 
•    Build process documents to stay updated with dynamic process changes. 
•    Timely submission of SOX and Audit reports/supporting documents 
•    Immediately communicate significant issues impacting application/adjustment process, unapplied cash & payment files. 
•    Prepare reports for the credit and financial functions, as required. 
•    Maintain a high degree of satisfaction with internal customers through innovative solutions to consistently improve key performance indicators. 
•    Maintain frequent communication with the accounting team, collections team, and other 
•    Promote a culture of continuous process improvement using lean tools and standard work. 
•    Ensure compliance with Corporate and Local credit policies and other compliance requirements such as trade compliance, Sarbanes Oxley, etc. 
•    Will have to work in US Shift (Eastern Time Zone). Preferred time is 4:00 PM IST to 1:00 AM IST 
•    Must come to office on all working days (Monday to Friday). 

WHAT YOU’LL NEED: 
•    Strong written and verbal communication skills. 
•    Has experience been communicating (email communication and taking calls with customers) with the North American Customers for collections and its related support. 
•    Ability to build a positive rapport with personnel throughout the global organization. 
•    Strong customer service focus, with a drive to ensure that we exceed the expectations of our customers. 
•    Demonstrate a high sense of urgency. 
•    Exhibit a cheerful outlook and keep poise under pressure. 
•    Bachelor’s degree in accounting/finance. 
•    Minimum of 2 to 3 years of relevant experience with experience in multinational environment and/or global team preferred. 
•    Understanding of commercial credit and collection practices, including knowledge of payment methods: wire transfer, cheque, promissory notes, direct debit. 
•    Knowledge and experience working with NetSuite preferred. 
•    Good hold on Microsoft excels and Reporting. Good understanding of accounting concepts.

WHAT’S IN IT FOR YOU?
At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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