At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:
The CVC Operations Specialist plays a pivotal role in supporting the Customer Value Creation (CVC) management team. This position is crucial for providing detailed insights into various stream performances and delivering analytical data that drives strategic decision-making.

They will work closely with the Commercial leadership team & our Business Units to provide insights on customer impacting process, gathering voice of the customer and voice of the teammate insights. They will also be responsible for co delivering top customer service by managing action plans with our partner teams.

What you will accomplish:

• Conduct comprehensive data analysis to identify trends and root causes affecting regional business metrics, GMV drivers, operational KPIs, and efficiency. Use findings to identify improvement areas and inform strategic decisions.
• Collaborate closely with the CVC leadership team through regular meetings and communication channels to capture insights on revenue generation and productivity metrics. Use this feedback to improve departmental performance.
• Generate and deliver detailed reports on key growth, revenue, and productivity metrics to support the Operations Manager and aid in strategic planning.
• Perform in-depth reviews of productivity, volume drivers, and service requests across various channels to assess their impact on growth and revenue, focusing on specific topics as vital.
• Manage the Book of Business Quarterly updates for all CVC teams, collaborating with other departments as part of the Value Consultancy stream to ensure alignment and integration of strategies.
• Support team leaders in developing innovative reporting capabilities by identifying and implementing methods to track and measure performance and impact across operations. This will involve exploring new data sources, analytical tools, and reporting techniques to better drive operational excellence.

What you will bring:

• Advanced proficiency in Microsoft Excel and other analytical platforms including experience with SQL

• Ideal candidate is someone who has experience with reporting, managing customer metrics within a team, and who wishes to get a better understanding of the Ops components and end to end RTB

• Proven experience in operations, data analysis, or a related field within a customer-focused environment.

• Strong analytical skills with the ability to collect, coordinate, analyse, and disseminate significant amounts of information with attention to detail and accuracy.

• Excellent project management skills and the ability to lead projects from conception to completion.

• Ability to work with tight deadlines and possesses strong prioritization skills.

• Excellent communication and interpersonal skills, with the ability to work effectively across different teams and levels of management.

• Bachelor’s degree or equivalent experience in business administration, Data Science, or related field.

eBay Benefits

https://www.ebaybenefits.com/irl/

• Yearly Bonus Plan

• 25 days Holidays

• Healthcare Plan

• Life Assurance

• Pension Plan

• Discounted Canteen

• Free Gym

• Sabbatical every 5 years…. plus lots more!

If this sounds like the role for you apply today !

#LI-AV1

#LI-Remote

#indeedEMEA

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.