CommSec is Australia’s leading online stockbroker offering clients access to Australian Equities International Equities, Exchange Traded Options, Margin Lending, Cash and Equity Capital Market Transactions.

We are currently looking for a Credit / Loan Origination Analyst who can compile, analyse and recommend credit applications received directly through our online origination channel or via our internal banking channels such as Private and Premier Bank, Business Bank and Major Clients Group, as well as external referral partners (Financial Planners and Full Service Stockbrokers)

Your role will include providing outstanding customer service to retail and wholesale customers that have applied for a margin loan with CommSec and our referral partners who have introduced us to prospective clients   You will manage the end to end margin loan application process including obtaining loan approvals from our Line 2 risk team.

More specifically, your main responsibilities will be to:

• Assess margin loan applications to ensure all documentation is in order
• Provide recommendations to line 2 credit risk on application credit worthiness.
• Coordinate with referral partners to compile margin lending applications and provide timely updates on progress and requirements
• Meet with bankers and clients as a Subject Matter Expert (SME)
• Respond to and action customers queries in a timely and effective manner.
• Address and resolve customer complaints in a timely manner.
• Proactively contribute to continuous improvement ideas and best practice to the team.
• Develop and retain strong relationships with business partners and key stakeholders.
• Keep up to date with changes to products and services, policies and procedures relevant to the role.
• Be customer obsessed and ensure we are always doing the right thing by our clients

We’re interested in hearing from people who have:

• Track record of delivering exceptional customer service
• Ability to read and interpret financial statements and prepare credit submissions for individual, joint and company applicants
• Prior experience in assessing or recommending loan applications
• Have a phenomenal sense of time management and prioritisation.
• Ability to work autonomously and be able to meet role objectives and KPIs
• Have experience within Financial Markets, Banking and/or Lending, allowing you to expertly educate clients on our product offering is highly regarded

Your development:

• As a Lending Analyst at CommBank, your opportunities are endless. We’re investing in in our people to provide consistent and clear career pathways, deliver more development opportunities and provide best in market training.
• CBA supports Hybrid/ Flexible working.(note first 6 months will require 100% in office attendance)

Advertising End Date: 04/10/2024