Incident Management Officer with Arabic

Posted:
9/19/2024, 6:36:32 AM

Location(s):
Bucharest, Romania

Experience Level(s):
Junior

Field(s):
Customer Success & Support

Workplace Type:
Hybrid

Your career is about what you want to be and who you want to be. It’s about bringing your skills, curiosity and best true self to work. 

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence. 

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work. 

By being part of our team, you will work from Sunday to Thursday, 09:00-18:00, in a hybrid way from our location from Bucharest.

The goal of the IM is to be the Customer Advocate and enable resolution of Reactive Issues with the following key activities.

How you’ll make an impact: 

  • Represent the customer’s business impact;

  • Support the end to end problem resolution;

  • Problem identification against the case portfolio.

  • Managing customers’ expectations; 

  • Reconciling client’s accounts;

  • Handling high-risk escalations and gather/analyze information as needed to support the customer;

  • Knowing the customer and understand our customer’s expectations with their reactive support experience;

  • Receiving and analyzing the queries from our customers and making sure that they make their payment in time; 

  • Monitoring reactive cases owned by internal support organizations;

  • Working in various tools (such as Oracle, SAP, Microsoft Outlook or Excel, Service Now); 

Skills that make your work successful:  

  • Arabic upper-intermediate (preferably B2-C1);

  • Strong English written and verbal communication skills;

  • Preferred 1 year of customer experience;

  • Bachelor’s degree, or equivalent experience;

  • Strong attention to detail;

  • Skilled use of the Microsoft Office Suite, e.g. Word, Outlook, PowerPoint, etc.;

  • Ability to apply judgement in high pressure situations with minimal external guidance;

Employee Benefits – Be well, work well, live well 

Be at your physical best & take advantage of additional financial support 

  • Flexible medical & dental subscription plan with Regina Maria; 

  • Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers); 

  • Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others; 

  • Discount on Accenture shares through Employee Shares Purchase Plan;  

  • Referral bonus, depending on the career level of the job opening;  

  • Life insurance for you and your loved ones. 

 Follow your purpose:

  • 23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days; 

  • Additional private pension plan, starting the second month of employment;  

  • Flexible working hours depending on project specifics; 

  • Access to a wide range of training and development opportunities; 

  • Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, expats). 

Care for you and your loved ones:

  • Psychological and psychotherapy counselling support; 

  • Premium access to well-being apps (Calm and Wysa); 

  • Paid maternity or paternity leave; 

  • Children educational reimbursement; 

  • Support for adoption & psychological, financial and legal sessions for everyone in your household. 

At the heart of change, there is a great human. Bring your ideas, ingenuity and passion and be part of our team! 

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing