Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Citrix Virtual Apps and Desktop Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing technical support to end-users. Your typical day will involve troubleshooting and resolving application issues, collaborating with cross-functional teams, and contributing to key decisions to enhance system performance and user experience. Roles & Responsibilities: 1. NetScaler ADC Configuration and Management: o Design, implement, and manage Citrix NetScaler ADC for load balancing, SSL offloading, content switching, and global server load balancing (GSLB). o Configure NetScaler Gateway for secure remote access to Citrix Virtual Apps and Desktops (XenApp/XenDesktop) and other enterprise applications. o Implement Citrix NetScaler HA (High Availability) and clustering to ensure high availability and redundancy across critical services. 2. Traffic Management and Load Balancing: o Manage NetScaler load balancing for applications and services, ensuring optimized performance and seamless failover. o Configure and manage HTTP/HTTPS, TCP, UDP, and other types of load balancing methods based on application needs. o Monitor and optimize traffic flow and ensure efficient distribution of traffic across backend servers. 3. Security and SSL Offloading: o Manage SSL/TLS certificates for NetScaler, configure SSL offloading, and ensure secure delivery of web applications. o Implement Application Firewall (AppFirewall) to protect against threats and vulnerabilities such as SQL injection, cross-site scripting (XSS), and denial of service (DoS) attacks. o Collaborate with the security team to maintain compliance with security standards and policies. 4. Global Server Load Balancing (GSLB): o Design and implement GSLB to distribute traffic across multiple geographic locations, ensuring application availability and disaster recovery. o Configure GSLB policies to intelligently route user requests to the most appropriate datacenter based on factors such as proximity, availability, and performance. 5. NetScaler Gateway Management: o Configure and manage NetScaler Gateway to provide secure access to Citrix Virtual Apps, Desktops, and other applications. o Manage VPN and clientless access through the gateway for secure remote access to internal resources. o Ensure consistent user experience and seamless connectivity for remote users through NetScaler Gateway. 6. Monitoring and Troubleshooting: o Monitor Citrix NetScaler infrastructure using NetScaler MAS (Management and Analytics System) or Citrix ADM (Application Delivery Management) for real-time performance metrics, traffic analysis, and proactive alerting. o Troubleshoot and resolve issues related to load balancing, application delivery, SSL/TLS configurations, and network connectivity. o Perform regular health checks, upgrades, and patching for the NetScaler environment. 7. Citrix Networking and Integration: o Work closely with Citrix Virtual Apps and Desktops teams to optimize the delivery of virtualized applications and desktops. o Integrate NetScaler ADC with other networking components such as firewalls, routers, switches, and VPN appliances. o Manage network address translation (NAT), firewall rules, and other network policies for secure communication between NetScaler and backend services. 8. Documentation and Compliance: o Create and maintain detailed documentation for NetScaler configurations, network architecture, traffic management rules, and security policies. o Ensure compliance with industry standards and internal policies for network and application security. 9. Level 3 Escalation Support: o Provide Level 3 support for Citrix NetScaler-related incidents, including performance degradation, security breaches, and connectivity issues. o Collaborate with cross-functional teams during major incidents and ensure timely resolution of issues. Professional & Technical Skills: • Required Technical Skills: o Strong experience with Citrix NetScaler ADC, including design, deployment, and management. o Expertise in load balancing, SSL offloading, GSLB, content switching, and traffic management. o In-depth knowledge of Citrix NetScaler Gateway for remote access to Citrix Virtual Apps and Desktops. o Experience with SSL/TLS certificate management, AppFirewall, and security best practices for application delivery. o Knowledge of TCP/IP, HTTP/HTTPS, DNS, VPN, and other networking protocols. o Hands-on experience with NetScaler MAS/Citrix ADM for monitoring and analytics. • Preferred Skills: o Familiarity with Citrix Virtual Apps and Desktops (XenApp/XenDesktop) integration with NetScaler. o Experience with high availability and disaster recovery setups in Citrix environments. o Knowledge of network automation and scripting (e.g., Python, PowerShell). • Experience Level: o 5+ years of experience in managing Citrix NetScaler ADC and networking components in a large-scale enterprise environment. o 3+ years of experience in configuring and managing NetScaler Gateway for secure remote access. o Education and Certification: • Bachelor’s degree in Computer Science, Information Technology, or a related field. • Relevant certifications such as: o Citrix Certified Associate – Networking (CCA-N). o Citrix Certified Professional – Networking (CCP-N). o Citrix Certified Expert – Networking (CCE-N) is a plus. Additional Information: • Strong analytical and troubleshooting skills. • Ability to work independently and collaboratively within a team. • Excellent communication and documentation skills. • Take part in 24x7 Shift rotations including Morning, Evening and Night Shifts. • Work out of hours, evenings, nights, weekends, bank holidays at reasonable request to perform production changes. • Travel to other locations when required. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

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