Job Title: Box Office Ticket Seller

Employment Type: Part-time

Department: Tacoma Theaters Box Office for the Pantages, the Rialto and Theater on the Square

Supervisory Responsibilities: There are no direct reports for this position

Reports to: Box Office Manager

Summary

ASM Global has an opening for Box Office Ticket Sellers to join our team at the Tacoma Theaters in Tacoma, Washington. The Tacoma Theaters include the Pantages, the Rialto and Theater on the Square. The Box Office Ticket Seller will be under the direct supervision of the Box Office Manager.

The Ticket Seller is responsible for selling tickets to the public from the box office using the Ticketmaster ticketing system; providing general information to guests; scanning tickets during events. This position will also work Will Call and customer service windows during events. Ticket sellers are expected to maintain accuracy when handling all financial and ticketing transactions.

This position requires working events, which occur mostly in the evening, nights, and weekends. Must be able to work flexible hours including days, evenings, weekends and/or holidays -- event by event basis.

Duties and Responsibilities

• Process ticket sales and Will Call tickets for events
• Ability to deal tactfully, helpfully and professionally with the public to provide event information and accurately complete ticket transactions
• Answer the box office phone line and provide accurate information concerning events, tickets and schedules of upcoming events
• Familiarize self with the different venue layouts
• Scan tickets at entry doors during events
• Assist with the restocking of box office supplies
• Handle credit card transactions responsibly and accurately
• Maintain accurate ticket transaction records
• Follow physical safety procedures and report deficiencies to supervisors
• Follow all policies and procedures for Box Office operations
• Perform clerical functions to support Box Office operations
• Provide support to managers and supervisors as needed within the Box Office

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• English language fluency, written and verbal, required
• Must be 18+ years old to apply
• Evening, weekends and holidays work availability; no minimum number of hours per week is promised
• Ability to be at the assigned work location at the scheduled time
• Ability to meet high standard of cleanliness and appearance
• Ability to work independently or with a team

Education and/or Experience

• High school diploma/GED
• Preferred experience working with Ticketmaster ticketing or other ticketing system; as well as office equipment such as copiers, computer/keyboard, telephone, and ticket printers
• Experience in a direct customer service role preferred
• Experience in a cash-handling role preferred

Skill and Abilities

• Ability to pass a required background check
• Organizational skills required to maintain transaction records
• Computer competency required to search availability of tickets and complete transactions

Other Qualifications

• Must have reliable transportation to and from work, including late evening and weekend hours

Physical and Environmental Requirements

• Position requires the ability to sit for extended periods of time, stand, walk, reach with hands and arms, talk, and hear, use hands to reach and handle tickets, money, and receipts
• Position also requires the ability to lift and/or move up to 25 pounds

Work Environment

• The noise level in the work environment is usually moderate, however, during events, the noise level may be loud
• Position is exposed to fumes or airborne particles
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job

Compensation

• Hourly Rate: $17 per hour
• Overtime: time plus one half paid for weekly hours over 40
• Sick leave paid in accordance with Washington state law

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.