At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

The HR Operations Specialist is a member of the team responsible for strategic HR process efficiency, addressing teammate questions, and driving technology enablement.  A key focus of this team is improving the teammate experience through quick and accurate question resolution by enabling automated, self-service functionality.  This specialist will be focused on Tier 1 Support to our teammates as well as assisting with HR Compliance processes (Unemployment, I-9s, Iron Mountain). Additionally, this specialist will work throughout HR to help identify productivity enhancements that can be made through technology, data, or process improvements.

This will be a remote position but candidate will be expected to travel into the office (Coraopolis, PA) at times.

Job Duties & Responsibilities:

• Ensure all HR processes follow operational compliance regulations. This includes process improvement, communication and partnership with vendors, and effective communications with HR Business Partners and various COEs.

• Focus on timely resolution to teammate inquiries through the ServiceNow platform. Support our user population (stores, distribution centers, corporate teammates) with questions, troubleshooting, simplistic reporting, and process adherence for Tier 1 support.           

• Create, maintain, and update knowledge articles within the systems to ensure our teammates have current and the most up to date information.

• Take a user-centric approach to processes, technology, and procedures to improve the teammate experience.    

• Assist with project scoping, design, testing, and implementation as needed.

• Collaborate and communicate across HR and other functions to understand internal opportunities and learn to suggest system automation.

QUALIFICATIONS:

• Bachelor's Degree in Business or Communications

• 1 - 3 Years with Service Delivery

• Society for HR Management (SHRM) Certification optional

• ServiceNow Certified System Administrator optional

• Case Management experience (ServiceNow, etc.)

• Human Capital Management Platform (Workday) a plus

• Service Delivery (e.g. HR, Call Center, etc.) a plus

• Ability to maintain complete confidentiality and discretion

• Process efficiency  / productivity improvement

• Creative Problem Solving

• Excellent relationship-building & teamwork skills

• Strong understanding of communication styles

Targeted Pay Range: $47,300.00 - $78,900.00. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.