Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

The Collections Specialist is responsible for managing the full lifecycle of Social Security Disability Insurance (SSDI) fee‑related activities, including invoice follow‑up, fee petition preparation, and communication with the Social Security Administration (SSA). This role ensures timely payment of outstanding SSDI invoices by proactively contacting SSA Payment Centers, maintaining detailed collection notes, and responding promptly to inquiries from SSA representatives, claimants, and customers. The position requires strong analytical abilities, sound judgment, and exceptional organizational skills to manage multiple priorities effectively.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Call the Social Security Administration (“SSA”) Payment Centers for status checks on outstanding Social Security Disability Insurance (“SSDI”) invoices.
• Analyze documents, and respond to SSA, claimants and customers on all fee related correspondence.
• Prepare SSDI Fee Petition Templates and submit to the appropriate SSA office.
• Follow up with the Social Security Administration offices for fee petition payment inquiries.
• Maintain current collection notes in Salesforce on all invoices greater than 30 days.
• Create and maintain extensive contacts throughout all SSA Payment Centers with Benefit Authorizers, Claim Authorizers, and Deputy and Mod managers

QUALIFICATIONS:  

• High school diploma (or equivalent) with at least one year of office experience; prior telephone support experience is a plus.
• Proficient in Microsoft Word and Excel; experience with Salesforce and Workday is a plus.

BENEFITS & PERKS

• Entry level opportunity into collections
• Remote and in-office work opportunity available
• Full-time schedule, but with flexible hours
• Comprehensive medical, dental, and vision coverage
• Access to covered mental health resources
• Tuition reimbursement & student loan repayment benefits
• A competitive 401k match
• Employee Stock Purchase Program available to all teammates
• Generous paid time off plan
• Joining a culture of caring that values diversity of thought and background
• Regularly scheduled team meetings and one-on-one development time with your leader
• Opportunities for career advancement within team, as well as the broader organization

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.