Enterprise Workforce Management (EWM) is a new capability at Citi that provides Citi leaders and managers with frameworks, standards, procedures, and tools to ensure adequate Organizational Health and Resource Management across the bank. The Workforce Management Product Analyst is a valuable contributor to the team, supporting EWM's technology capabilities and analytical efforts to enhance these processes.

This role is responsible for assisting in the delivery of technology capabilities to enhance and support Citi’s efforts around staffing, skill adequacy, and organization design. It emphasizes leveraging data insights to support informed decision-making and optimize workforce solutions. The ability to communicate findings clearly is important for collaborating with team members and internal stakeholders. This role will support broader initiatives, contribute to data-driven insights, and help maintain data integrity within a fast-paced environment.

Responsibilities:

• Collects and documents business requirements from partners and stakeholders to enhance technology capabilities and ensures mutual understanding with business partners
• Coordinates with technology and operations partners to ensure timely delivery and communication of enhancements
• Supports the collection, cleaning, and preparation of workforce data from various sources to ensure accuracy and consistency.
• Conducts ad-hoc data analysis to identify trends, patterns, and insights related to workforce management initiatives.
• Contributes to defining and tracking key performance indicators (KPIs) for workforce management projects and the adoption of new workforce tools.
• Collaborates with senior analysts, product managers, and engineering teams to gather data requirements and support the measurement of product feature effectiveness.
• Assists in the documentation of data processes, definitions, and analytical methodologies.
• Ensures the accuracy, consistency, and reliability of workforce data, supporting data governance standards.
• Prepares presentations and summaries of data analysis findings for review by senior team members and stakeholders.
• Participates in the evaluation and implementation of new tools and technologies that enhance workforce management capabilities and data analysis.
• Supports the broader team by providing data-driven insights for workforce planning, skills assessment, and organizational development.
• Contributes to continuous improvement initiatives within the workforce management and skills management processes.
• Understands and adheres to Citi’s policies, procedures, and risk management guidelines in all data handling and analysis activities.

Qualifications:

• 3-5 years of experience in a technology focused role, such as Data Analyst, Business Analyst, or a similar position, preferably within a corporate or financial services environment.
• Demonstrated experience with data visualization tools (e.g., Tableau, Power BI, Looker) to create and maintain reports and dashboards.
• Expertise with spreadsheet software (e.g., Microsoft Excel) for data organization and analysis.
• Strong attention to detail, with a commitment to data accuracy and quality.
• Excellent problem-solving skills and an analytical mindset, with the ability to translate business questions into requirements.
• Good written and verbal communication skills, with the ability to articulate findings clearly and concisely.
• Self-motivated, proactive, and eager to learn new technologies and analytical techniques.
• An interest in Human Resources, Workforce Management, or organizational dynamics

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Job Family Group:

Human Resources

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Job Family:

Organizational Effectiveness

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Oct 17, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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