*This is a hybrid role working on-site in Detroit, MI 3 days/week and remote 2 days/week

Job Description

The Program Delivery Manager collaborates with executive stakeholders to define use cases, leads delivery teams through deployment, drives user adoption, and ensures the realization of business value. This position requires a combination of skills including consulting, product management, project management, facilitation/problem-solving, stakeholder management, and a solid understanding of the software development lifecycle.

Key Responsibilities

• Collaborate with customers to develop use cases that drive business value.
• Lead cross functional team of engineers, product managers, QA, and DevOps to deliver successful deployments.
• Identify, track, and mitigate risks.
• Remove obstacles before they become issues.
• Manage customer expectations.
• Quantify and track value metrics.
• Drive customer success and adoption with a focus on customer retention and expansion.
• Communicate effectively and proactively with customers to build trusted relationships.

Skills and Experience

• Bachelor’s degree in STEM; with MBA preferred.
• 2-4 years of experience consulting, product, and/or delivery management experience.
• Credible customer presence. Capable of communicating effectively and building a trusted advisor relationship.
• Strong customer orientation with a drive to understand business needs.
• Excellent presentation and written communication skills.
• Ability to navigate between business and technical domains of a software implementation project.

Preferred Skills

• Prior Automotive internship experience
• Experience leading customer engagements.
• Experience managing enterprise software solutions and driving tangible business value and outcomes for customers.
• Expertise in SaaS deployments and domain experience in automotive sales and marketing

Perks and Benefits

• Competitive compensation and generous stock options   
• 100% employer-paid top-of-the-line medical, dental and vision coverage  
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper    
• Work on the latest and coolest technologies – everything is home-grown and built ground-up   
• A dynamic work environment with a strong sense of community and collaboration   
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy   
• Exciting opportunities for career growth and development   

Current Tekion Employees – Please apply via Greenhouse Internal Job Board