Introduction to the job

Operational Excellence (OE) is a core business strategy focused on consistently delivering high‑quality products and services while improving performance, reliability, and cost efficiency. The Operational Excellence Project Coordinator – plays a critical role in driving continuous improvement across Customer Support (CS) operations, with a strong focus on install base machine performance, service quality, and operational maturity.

This role leads cross‑functional and cross‑regional improvement initiatives aligned with HMI business priorities and organizational OKRs, applying structured problem‑solving methodologies and fostering a culture of collaboration, transparency, and continuous learning across worldwide CS teams.

Role and Responsibilities

As project Coordinator of HMI CS Operational Excellence, this role is assigned to initiate and lead projects which support the success of CS operation to reach BL OKR target:

Operational Excellence & Continuous Improvement

• •Initiate, lead, and deliver operational excellence and service quality improvement projects aligned with HMI business priorities and CS OKRs

• •Translate install base machine performance data and OKRs into actionable operational improvement initiatives

• •Drive continuous improvement across Safety, Quality, Delivery, Cost dimensions

• •Ensure sustainable implementation of improvement actions and standardization across operations

Project Leadership & Execution

• •Own end‑to‑end project leadership, including problem definition, scope, planning, execution, follow‑up, and result validation

• •Apply structured problem‑solving methodologies such as Lean, Six Sigma, Total Quality Management (TQM), and root cause analysis into stakeholder communication

• •Facilitate meetings or workshops, deep‑dive analyses, and cross‑regional and functional alignment sessions to drive fact‑based decision and conclusion

• •Monitor progress against milestones and ensure closed‑loop follow‑up on agreed actions and timeline

Quality Assurance & Root Cause Analysis

• •Initiate and lead root cause analysis with key stakeholders to address service quality and operational performance issues

• •Define, align, and track corrective and preventive actions to improve operational quality assurance

• •Strengthen feedback loops between CS team, engineering team, and quality team to achieve ‘zero repeat’ and ‘first time right’

Cross‑Functional & Cross‑Regional Collaboration

• •Collaborate closely with WW CS teams to align improvement initiatives, co-share best practices to further drive for comprehensive conclusion and follow-up

• •Act as a bridge between technical experts, operations, and  cross-functional stakeholders to ensure clear communication, execution, and closure

Culture & Capability Building

• •Support the development of a continuous improvement mindset across CS operations

• •Encourage open communication, teamwork, and data‑driven decision‑making

• •Contribute to the maturity of Operational Excellence practices within the organization

 Education and Experience 

• •Master degree in technical science (Physics, Mechatronics, Electronics, Chemistry, Aerospace Engineering, Process technology, etc.) or equivalent experience is desired.
• •Quality excellence principles and awareness
• •1-2 years Project management role. Preferable within customer service and operations
• •Exposure to operational excellence, continuous improvement, or service quality initiatives is an advantage

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work as solo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, we expect you hold core competencies with:

• •Strong analytical, logical, and judgment skills
• •Structured problem‑solving and root cause analysis capability
• •Stakeholder management across functions and regions
• •Ability to manage complexity and ambiguity in a high‑tech environment

Personal Attributes:

• •Proactive, ambitious, and enthusiastic with a strong initiating mindset
• •“Can‑do” attitude with a strong sense of ownership and accountability
• •Customer‑oriented and quality‑driven
• •Stress‑resistant and able to perform effectively under pressure

Communication & Collaboration:

• •Excellent interpersonal skills, able to relate well to colleagues and customers
• •Effective communicator in English, both written and spoken
• •Comfortable working in a collaborative, multicultural, and global team environment

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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