Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Critical Incident Management
Good to have skills : Change Management
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas, and troubleshooting at L1 and L2 levels. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Ensure timely resolution of critical incidents. - Collaborate with cross-functional teams to address technical issues. - Maintain documentation of incident resolutions and troubleshooting steps. - Implement best practices for incident management. - Provide training and guidance to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management. - Good To Have Skills: Experience with Change Management. - Strong problem-solving skills in critical incident scenarios. - Knowledge of ITIL framework for incident management. - Ability to prioritize and manage multiple incidents simultaneously. Additional Information: - The candidate should have a minimum of 3 years of experience in Critical Incident Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

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