Date Opened: Tuesday, June 02, 2026 12:00 AM

Close Date: Wednesday, June 24, 2026 12:00 AM

Department: Transportation Department

HR Support

Salary: $75,471.00 - $94,339.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

This position is as a Human Resources (HR) Generalist Senior within the City of Charlotte, Department of Transportation. The purpose of this job is to administer HR policies and programs, which may include payroll, policy composition and revision, training and career development initiatives, employee relations, compensation and benefits, annual performance review process, and other human resources related programs and initiatives. This position acts as a liaison between assigned business unit/function and the department HR Manager. This role is in consultation with internal department management to ensure that recurring HR processes, such as talent/performance management or salary review processes, are completed appropriately and on time. Assists department management in interpreting human resources policies or administering programs.

Duties & Responsibilities:

• Provides HR support, guidance, and consultation to staff and managers. Explains HR policies, programs, and benefits. Works closely with the department HR Manager to resolve complex or escalated issues.
• Ensures tracking for Family Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), & Worker’s Comp. is up to date & creates reports from data.
• Functions as the primary Worker’s Compensation contact for the department.
• Functions as the primary ADA and STD liaison for the department. Efficiently maintains responses with vendors for STD cases and conducts the interactive process and documentation for ADA cases.
• Assists with annual benefits enrollment for existing employees and supports wellness initiatives.
• Reviews and/or audits the Performance Review & Development (PRD) process for completion, tracking, and approvals for processing. Reviews all supporting documentation and provides feedback to supervisors to provide successful performance management.
• Assists with employee relations activities and assists in investigating employee complaints or concerns.
• Assists with recruiting efforts and oversight.
• Develops, reviews, and updates job descriptions and maintains the job description database for the department.
• Tracks and analyzes HR data to develop and maintain consistent department HR reporting; creates monthly data reporting.
• Conducts in-depth policy research to draft new or revise existing department policies.
• Supports the department’s undergraduate internship program, relationships, and initiatives, which include conducting intern check-ins, assisting with scheduling, and the rotation schedule.
• Conduct exit interviews for assigned groups and new hire 30–90-day check-in interviews.
• Serve as the backup for the assigned group's payroll and HR transaction entry.
• Assist with creating monthly HR topics training.
• Serve as a backup to the department’s HR Manager and HR Specialist Senior.
• Performs other duties as assigned.

Supervisory Responsibilities:

• Work requires the occasional direction of helpers, assistants, seasonal employees, interns, or temporary employees.
• Serve in a capacity to provide or relay directions to other departmental HR staff on occasion.
• No permanent direct reports

Minimum Qualifications:

• High School Graduate with five (5) years of experience, or,
• 2-year College Degree with three (3) years of experience, or,
• Bachelor’s Degree & one (1) year of experience, or,
• Master’s Degree

Preferred Qualifications:

• Bachelor’s degree with five (5) years of HR Generalist experience
• Two (2) years of direct experience with ADA, FMLA, STD, and Workers' Compensation
• One (1) year of experience with policy research and composition
• SHRM-CP or PHR Certification

Knowledge, Skills, and Abilities Needed for Successful Performance of Job Duties:

• Administrative and clerical procedures, methods, and computer equipment

• Basic PC based software applications, business software, HRIS, payroll and financial systems
• Broad Human Resources policies, procedures, and guidelines knowledge
• Principles and practices of human resources management and procedures for payroll, compensation, benefits, labor relations, personnel information systems and regulations
• Supervisory principles and practices
• City retention polices and legal requirements for retention
• General hiring practices and procedures
• Applicable federal, state and local Human Resource laws and regulations
• City and department policies and procedures
• Family Medical Leave Act (FMLA) policies and procedures
• Americans with Disabilities Act (ADA) policies and procedures
• Drug and alcohol testing procedures
• Policy drafting and composition experience
• Microsoft Excel skills

Skill in:

• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Performing a variety of duties, often changing from one task to another of a different nature
• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
• Data compilation and analysis
• Attention to detail
• Organization and time management
• Leadership
• Providing excellent customer service
• Collaboration and teamwork
• Troubleshooting and problem-solving techniques

Ability to:

• Work independently and handle dynamic timelines
• Collect and analyze information
• Understand and carry out oral and written directions
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information and professional boundaries
• Communicate clearly and concisely in written and verbal communication
• Ability to train others
• Collaborate with other teams
• Identify proactive solutions and demonstrate critical thinking
• Analyze statistical data
• Prepare accurate and concise reports
• Use performance measure indicators
• Prepare and deliver presentations
• Travel between department buildings within Charlotte city limits

Working Condition & Physical Demands

The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

This position is relatively free from unpleasant environmental conditions or hazards and is generally sedentary. Incumbents may be required to exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly have to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

This position is office-based with occasional vehicular travel between department building locations.

ADA and Other Requirements:

Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions. 

Physical Requirements:

• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking for extended periods of time
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
• Adequate vision, hearing, and speech required

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain
• Comprehension of written information in work-related documents
• Ability to hear, understand, and distinguish speech

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected]

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.