Key Responsibilities:

• Monitor network performance and ensure the availability of all network components.
• Respond to alerts and incidents in a timely manner to minimize downtime.
• Identify and resolve network issues, both proactively and reactively.
• Collaborate with other IT teams to troubleshoot and resolve complex problems.
• Document and track incidents, ensuring that they are resolved within established service level agreements (SLAs).
• Communicate effectively with end-users and stakeholders during incident resolution.
• Monitor network security systems to detect and respond to security incidents.
• Implement security measures to safeguard the network infrastructure.
• Manage and maintain network configurations.
• Implement changes and updates to network devices as needed.
• Identify opportunities for improving network performance and efficiency.
• Work on continuous improvement initiatives to enhance overall network reliability.
• Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting steps.
• Collaborate with other IT teams, vendors, and service providers to address network-related issues and implement changes.
• Participate in an on-call rotation to provide 24/7 support for network-related incidents.

Qualifications:

• 3-5 Yeas relevant experience in NOC
• Bachelor’s degree in information technology, Computer Science, or a related field.
• Relevant certifications such as Cisco Certified Network Associate (CCNA) or CompTIA Network+.
• Proven experience in network administration and troubleshooting.
• Knowledge of network protocols, security principles, and best practices.

Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Familiarity with network monitoring tools.

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Commitment to Diversity, Equity, Inclusion, and Belonging 
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity  
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.  

Accessibility Support 

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].  

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