Customer Service Specialist - Retail

Posted:
12/23/2024, 9:10:14 AM

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
Remote

Who We Are:

At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.
 
Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
 
Our brand values help bond us together and drive our success:
 
·       Runner First  
We act in the best interest of the runner
 
·       Word is Bond 
We do what we say we’ll do
 
·       Champion Heart  
We give our all in everything we do  
 
·       There is no “I” in Run
We stay generous with our humanity
 
·       Keep Moving
We find ways to move every day, because joy is kinetic!
 
We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there.   

Your Job:

As a Retail Runner Experience Specialist at Brooks, you will provide industry-leading customer service to our retail partners and sales representatives. You will be a creative problem solver and provide key information to Sales to ensure a seamless experience for our retail partners. By building relationships within your territory, you will help our sales team and retail partners achieve success in our shared mission – helping more runners on their path to a better self with the best gear in the industry. You will provide professional support and superior customer experience at every touchpoint and be part of the most renowned team in the business!
Compensation: Pay is $21.50/hour if located within 50 miles of Seattle. Pay is $18.50/hour for all other locations.

Other:
Brooks is proud to offer a robust benefits package to our employees and their families!  
Benefits- including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.  
Paid Time Off- Brooks offers generous time off including three to five weeks of paid time off, eleven paid holidays, paid sick and parental leave. 
Bonus- in addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.   
Perks- including product discounts, employee recognition, fitness discounts, volunteer and donation benefits. 

At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.