We are seeking an experienced and dynamic Veterinary Practice Manager to lead and oversee the operations of Claws & Paws Veterinary Hospital, located in Pearland, Texas. As a key member of our leadership team, you will play a critical role in ensuring the smooth functioning of our hospital, providing exceptional client service, and fostering a positive work environment for our team members. Your leadership skills, business acumen, and passion for animal welfare will contribute to the continued success and growth of our practice.

More about our clinic:

Claws & Paws Veterinary Hospital was founded in 1997 by Dr. Julie Wickel, and we have since built our reputation as one of the finest veterinary hospitals in the area. We started Claws & Paws Veterinary Hospital because of our love and compassion for the well-being of animals. Each day we strive to provide the highest quality of medicine and service to all patients and their owners. After a client has been seen, we want that person to feel that their “baby” has been pampered and spoiled. Our goal is to be as well known for our courtesy and compassion as we are for our high-quality medicine.

Visit our website: https://www.clawsandpawsvet.com/index.html

 

Responsibilities:

1. Leadership and Staff Management:
• Provide leadership, guidance, and direction to a team of veterinary professionals, support staff, and administrative personnel.
• Foster a positive and collaborative work environment, promoting teamwork, accountability, and professional development.
• Recruit, hire, train, and evaluate staff members, ensuring a skilled and motivated team.
2. Business Operations and Financial Management:
• Develop and execute strategic plans to enhance the clinic's operational efficiency, client satisfaction, and revenue growth.
• Monitor and manage the clinic's financial performance, including budgeting, forecasting, and financial reporting.
• Oversee inventory management, procurement, and vendor relationships.
3. Client Service and Satisfaction:
• Ensure exceptional client experiences by maintaining high standards of customer service, communication, and professionalism.
• Address client concerns and feedback promptly and effectively, striving for continuous improvement in client satisfaction.
4. Compliance and Quality Assurance:
• Ensure compliance with veterinary regulations, industry standards, and best practices to uphold the highest quality of care and safety.
• Implement and maintain protocols for patient care, medical records, and administrative procedures.
5. Marketing and Business Development:
• Collaborate with the marketing team to develop and implement strategies to attract new clients, retain existing clients, and enhance the clinic's reputation.
• Identify opportunities for business growth, such as expanding services, partnerships, and community outreach.
6. Facility and Resource Management:
• Oversee the maintenance and organization of the clinic's physical facilities, equipment, and supplies.
• Coordinate with IT support for technology systems, software, and hardware maintenance.

Qualifications:

• MBA or CVPM (Certified Veterinary Practice Manager) certification is a plus but not a requirement.
• 2-5 years of veterinary hospital management experience.
• Strong leadership, organizational, and decision-making skills.
• Excellent communication and interpersonal skills for effective team management and client interaction.
• Business acumen, including financial analysis, budgeting, and strategic planning.
• Proficiency in using practice management software, Microsoft Office, and other relevant tools.
• Passion for animal welfare and commitment to delivering exceptional patient care and client service.
• Ability to lift 40lbs unassisted.

Benefits:

Salary: $60,000-$70,000 annually, to commensurate with experience. 

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Paid Holidays)
• Short Term & Long Term Disability
• Training & Development
• Tuition assistance
• Uniform allowance
• Discounted healthcare for personal pets