Papara has been on a mission to create the best financial experience for its users. With over 22 million users, we are a leading fintech company based in Turkey. We provide fast, simple, affordable, and fun financial services. In short, we are the future of banking and finance.

We use design and technology to give our users the financial experience they deserve. Since we succeed nationally, we are now on a mission to bring our expertise to the global scale to make millions of transactions every day. 

Papara offers you an opportunity to use the latest technologies to build scalable, high-performing financial services by using the latest technologies. You will work in a fast-paced environment and be part of a team that constantly develops and renews itself. 

If you share that passion and believe in our mission, come and join us!

What You’ll Do?

• Graduated from a 4-year undergraduate program,

• Strong verbal and written communication skills,

• Advanced proficiency in MS Office programs,

• Able to work attentively, in a planned manner, and with attention to detail in a fast-paced work environment,

• Preferably proficient in English,

• At least 3 years of experience in team management and familiar with call center dynamics,

• Strategic thinker with leadership capabilities and successful in team management,

• Highly competent in data analysis and reporting,

• Highly motivated and eager to be part of a dynamic work environment,

• Goal-oriented,

• Open to travel,

• Able to work from the office and residing in or willing to relocate to Ankara.

Who you Are ?

• Monitoring and analyzing the daily, weekly, and monthly data of outsourced call center teams; developing and implementing improvement action plans based on analyses,

• Working mainly at the Ankara location of the outsourced call center provider, but also regularly visiting the Istanbul office to ensure effective coordination with the central team,

• Developing and monitoring performance management models to improve employee performance,

• Instilling Papara’s vision, values, and work culture into the outsourced team; ensuring synergy and alignment with the central team’s objectives,

• Generating new ideas to create a remarkable call center experience,

• Analyzing operational processes and identifying improvement opportunities,

• Checking invoices and ensuring compliance with contracts for the outsourced call center providers,

• Actively participating in the recruitment processes for the outsourced team,

• Monitoring even the most detailed KPIs instantly through a flat organizational structure,

• Ensuring the continuity of success in a highly competitive and demanding call center operation,

• Remaining accessible and available 24/7 in case of emergencies or alerts,

• Working with passion and determination to achieve company goals and ambitions.