Posted:
8/19/2024, 5:00:00 PM
Location(s):
Pune, Maharashtra, India ⋅ Maharashtra, India
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Sales & Account Management
Workplace Type:
Remote
#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role
CrowdStrike is hiring a Tableau Support/Ops Sr. Analyst in our Global Sales Operations organization. The successful candidate will have excellent communication and presentation skills, and the drive to become a Subject Matter Expert and trusted resource on Sales business intelligence tools. The role will be responsible for monitoring a variety of channels and resolving issues in a timely manner.
What You’ll Do:
Monitoring work intake channels such as email, slack and ticketing system for Tableau troubleshooting requests
Responding and resolving issues according to defined SLA
Conducting administration tasks on a regular cadence such as user provisioning/deprovisioning, data quality audits and other day-to-day operational processes
Creating and maintaining documentation that includes the design, business requirements, user manuals and standard operating procedures for Sales Business Intelligence Tools
Support Program Manager, Sales Business Intelligence Tools during strategic projects and initiatives that drive analytics maturity for Sales organization
What You’ll Need:
Can work night shift IST to support USA and AUS Time zones
Willingness to learn new tools and processes, and ultimately become an SME on Tableau Business Intelligence
Excellent communication and presentation skills
Excellent problem solving and analytical skills
Ability to work as a team and independently
Experience using Help Desk Ticketing and Service Management Systems such as ServiceNow or Salesforce Case Management
Experience with Business Intelligence tools such as Tableau, Domo, Power BI or Looker
Experience with Customer Relationship Management tools such as Salesforce Sales Cloud
Familiarity with Project Tracking Software such as Jira
Shift Timing - 7 PM - 4 AM IST (Best Shift allowance will be provided)
Bonus Points:
Jira expertise or significant experience
Experience using SQL to audit data quality
Experience with Sales Operations in a B2B Sales environment
#LI-VJ1
#LI-HM1
Benefits of Working at CrowdStrike:
Remote-first culture
Market leader in compensation and equity awards with option to participate in ESPP in eligible countries
Competitive vacation and flexible working arrangements
Physical and mental wellness programs
Paid parental leave, including adoption
A variety of professional development and mentorship opportunities
Access to CrowdStrike University, LinkedIn Learning and Jhanna
Offices with stocked kitchens when you need to fuel innovation and collaboration
Birthday time-off in your local country
Work with people who are passionate in our mission and Great Place to Work certified across the globe
CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.
Website: https://www.crowdstrike.com/
Headquarter Location: Sunnyvale, California, United States
Employee Count: 5001-10000
Year Founded: 2011
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Artificial Intelligence (AI) ⋅ Cloud Data Services ⋅ Cloud Security ⋅ Cyber Security ⋅ Network Security