The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology, and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services.

Our clients trust the administration of their group benefits to us, and you will be part of a team that delivers outstanding results to those clients and our members.

If you enjoy working in a fast-paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for !

Responsibilities

• Lead end-to-end client experience within the assigned portfolio, engaging directly with clients to anticipate and respond to their needs.

• Collaborate with internal team members and stakeholders to resolve client issues and provide counsel.

• Take ownership of implementing Benefits Administration on our online platform and participate in implementation and re-enrollment project meetings.

• Act as a project manager and attend training to stay current with system and product enhancements.

• Assist with procedure development and act as the point of contact for escalated requests from internal and external customers.

• Identify client needs and perceptions, developing action plans to ensure a positive client and member experience.

How will you create impact?

Plan Sponsor Administration is seeking a Client Service Specialist to join our AdminAdvantage team. The successful candidate will be a highly motivated, influential, and passionate professional who is committed to building proven relationships while delivering on initiatives in a fast-paced and changing environment.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

• Handling a dedicated portfolio of clients in a fast-paced environment, applying technical industry knowledge and adapting to technology.

• Strong analytical and problem-solving skills, with the ability to multi-task and work in a high-volume, deadline-oriented environment.

• Extensive knowledge of Group Benefits and AdminAdvantage is an asset.

• Bilingual (French & English) is a strong asset. If bilingual, the successful candidate will ideally be required to communicate in both English and French to support clients from diverse jurisdictions outside of Quebec.

• Proactively taking action to address problems and driving continuous improvement through digitization, innovation, and automation.

• Prioritizing customer satisfaction, clear communication, resilience, and collaboration with various stakeholders.

• Demonstrating strong judgement in balancing business risk with delivering results and possessing strong Office 365 skills.

What can we offer you?

• The working schedule is Monday to Friday from 8:30 am to 4:30 pm, with flexibility to accommodate client needs.

• A competitive salary and benefits package.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.

• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

• Boundless opportunity: We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Waterloo, OntarioHybrid

Salary range is expected to be between

$57,000.00 CAD - $95,000.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.